Customer Service Representative

6 months ago

Nelson, United Kingdom AH Interiors ( Nelson ) Ltd Full time

**Job description**

**Job Title: Customer Service Representative ( E-Commerce)**

**Location**: Nelson, Scotland Road Lancashire
**Salary**:
**Experience**: 3 years experience in a similar job role

Interested in progressing your career in Customer service? Are you hungry and career-driven?

Join us as a customer sales representative, where your role will be crucial in helping to enhance our E-commerce and marketing channels all over the UK. You will be office-based, generating leads for sales. The team will be responsible for generating sales across several different channels including Amazon, eBay as well as our own websites.

**Who Are We**:
We are a young, vibrant company that is rapidly growing and looking for positive, enthusiastic, performance-driven individuals to join the newly formed e-commerce trading team.

**What We’re Looking For**:
We are looking for enthusiastic, reliable, and driven applicants with previous experience in online sales.
- A team player - someone who will gel seamlessly with our 'team' and embody our core values, contributing positively to our team dynamics.
- Strong E-commerce background with at least 2 years of experience.
- Ability to multitask and work at pace.
- Excellent written and verbal communication skills with a retail background
- Calm, efficient and full of enthusiasm, even on the busiest of days
- MS Office proficiency (Word, Outlook, Excel)
- Organised and responsible with an efficient work style, ensuring accountability for tasks carried out
- Able to work well as part of a team, and on your own, using initiative where needed.
- Enjoys engaging with an online audience.
- Excellent customer service skills

**Key Responsibilities**
- Managing and maintaining listings with pricing and supplier lead times within online marketplaces and our websites
- Navigating systems to manage customer online orders and Keeping customers updated.
- Liaise with and track status of orders through 3rd party courier companies to best advise our customers.
- Creating and processing telephone orders for customers
- Manage processing of incoming/outgoing mail/correspondence to or from the business
- Assist customers in Returns and replacements as well as processing of exchanges as needed.
- Retargeting customers in abundant cart and customers which have requested samples.
- Helping with content for social media posts.
- Supporting stock deliveries, transfers and inventory counts as needed and maintaining a safe working environment
- Demonstrate knowledge of item product lines, online services, retail services, prices, delivery times, various marketing & promotional materials, and similar data, as required

**Our Core Values**:

- **Teamwork & Collaboration**: We work together in a coordinated and cooperative manner, enhancing productivity, creativity, problem-solving, and overall performance.
- **Ownership & Accountability**: We take full responsibility for our actions and decisions, understanding their impact on our organization’s success.
- **Customer Focused**: Our approach is centered around building strong, lasting relationships with our clients, striving to exceed their expectations.
- **Integrity, Honesty & Trust**: We uphold a culture of credibility and ethical conduct, fostering a trustworthy environment.
- **Hard Work**: Our success is built on consistent, dedicated effort, with a commitment to overcoming challenges and achieving excellence.

**Join The AH Interior**

**Benefits**:

- Free parking
- On-site parking
- Team Treats

**Schedule**:

- Monday to Sat

**Experience**:

- E-commerce: 3 year (preferred)

License/Certification:

- Driving Licence (preferred)

Work Location: In person

**Benefits**:

- Casual dress
- Company events
- Free parking
- On-site parking

Supplemental pay types:

- Bonus scheme

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: Customer Service Representative

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