Customer Service Representative
3 days ago
We are seeking a highly skilled and motivated Customer Services Team Member to join our team at Protec Fire Detection PLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.
Key Responsibilities:- Provide a professional and courteous telephone service to our customers, ensuring their needs are met and exceeded.
- Develop a comprehensive understanding of our company's computer systems and software, enabling you to effectively communicate with internal and external customers.
- Represent the company in a positive and professional manner, consistently delivering high-quality customer care in line with our customer service requirements.
- Identify and resolve customer issues or escalate them to appropriate personnel, ensuring timely and effective resolution.
- Maintain effective communication with internal and external customers, providing clear and concise information as required.
- Ensure accurate and timely completion of documentation, storage, and provision to relevant personnel.
- Progress to become a multi-skilled team member, offering flexibility within the department to efficiently provide goods and services in accordance with customer needs.
- Perform other duties commensurate with the role as required.
Candidates should be able to demonstrate the necessary qualifications, experience, skills, and traits to meet the requirements outlined below. The role specifications will be evidenced on the application form and during the interview process.
Qualifications: Qualification Essential/Desirable To Be Identified By NVQ Level 2 in Business & Administration or equivalent IT qualification Desirable Application Experience: Experience Essential/Desirable To Be Identified By Experience of working in a busy office environment Desirable Interview/Application Experience of balancing administrative duties while responding to telephone and email queries Essential Interview/Application Experience of working in a high call volume telephony role Desirable Interview/Application Experience of working within a Customer Services environment Desirable Application Skills/Abilities: Skills/Abilities Essential/Desirable To Be Identified By Excellent Customer Service skills Essential Interview Great telephone manner Essential Interview Excellent oral and written communication skills Essential Interview/Application Competent using Microsoft Office packages, including Word, Excel, and Outlook Essential Interview Ability to confidently deal with difficult and stressful situations Essential Interview Ability to maintain accurate records Essential Interview Ability to communicate effectively with staff at various levels within the company Essential Interview Good interpersonal skills and the ability to work as part of a team Essential Interview Other: Other Essential/Desirable To Be Identified By Commitment to confidentiality and data protection Essential Interview Enthusiasm and willingness to learn Essential Interview/Application-
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