Customer Service Representative

2 weeks ago

Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

Job Description

Salary: £22,308.00

Location: Nelson

Working Hours: 8:30/9:00-5:00/5:30 (37.5 hours)

At Daisy Corporate Services Trading Limited, we are seeking a highly motivated and customer-focused Customer Service Executive to join our team. As a key member of our service delivery team, you will be responsible for providing exceptional customer service and support to our clients.

Main Responsibilities:

  • Deliver a high level of customer service, ensuring that customer expectations are met and exceeded.
  • Identify opportunities to maximise growth and revenue through cross-selling and referrals to specialist sales teams.
  • Escalate any process issues and offer suggestions for suitable resolutions.
  • Build and maintain good working relationships with internal and external customers.
  • Establish and build rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service.
  • Deliver against key business objectives, business service level agreements, and individual key performance indicators.
  • Enter clear, concise, and comprehensive notes onto systems after each customer contact, with relevant documents attached where necessary.
  • Confidence in handling customer escalations, managing objections, and taking ownership to get a full resolution.
  • Be vigilant for possible fraudulent activity and raise a security incident report as necessary.
  • Review Daisy Security Policies to ensure full compliance with current legal, regulatory, and company requirements.

Requirements:

  • Able to demonstrate an ability to work within a fast-paced environment within the service industry.
  • Competent with all Microsoft packages.
  • Ability to understand, analyse, and interpret data.
  • Take ownership of issues and follow through to conclusion.
  • Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution.
  • Can-do attitude with a flexible approach to work.
  • Ability to work well as an individual and as part of a team.
  • Possess excellent, assertive, and controlled telephone manner.
  • A high level of professionalism.
  • Excellent communication skills - both verbal and written.
  • Problem analysis/solving.
  • Attention to detail.

Additional Information:

We offer a range of benefits, including 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days, as well as professional development opportunities to help you achieve your personal goals.

We are committed to providing a supportive and inclusive work environment, where you can grow and develop your skills and career. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

  • Customer Service Representative

    3 days ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

      Job Summary  We are seeking a skilled Customer Service Representative to join our Protec Fire Detection PLC team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.  Key ResponsibilitiesProvide a courteous and professional telephone service to customers, ensuring...

  • Customer Service Representative

    2 weeks ago

    Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Daisy Corporate Services Trading Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring that their expectations are met and exceeded.Key...

  • Customer Service Representative

    4 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our Customer Services Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and maintaining accurate records.Key ResponsibilitiesProvide a professional and...

  • Customer Service Representative

    4 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our Customer Services Team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer queries, and maintaining accurate records.Key ResponsibilitiesProvide a professional and...

  • Customer Service Representative

    3 weeks ago

    Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job Title: Customer Service RepresentativeJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Daisy Corporate Services Trading Limited. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key...

  • Customer Service Representative

    2 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Protec Fire Detection PLC. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, resolving customer queries, and ensuring that our customers receive the highest level of service.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Protec Fire Detection PLC. The ideal candidate will possess excellent communication skills, a strong customer focus, and the ability to work effectively in a fast-paced environment.Key ResponsibilitiesProvide exceptional customer service via telephone, ensuring...

  • Customer Service Representative

    4 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Services Team Member. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer queries, and ensuring that our customers receive the highest level of service.Key...

  • Customer Service Representative

    4 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Services Team Member. As a key member of our customer service team, you will be responsible for providing exceptional customer service, resolving customer queries, and ensuring that our customers receive the highest level of service.Key...

  • Customer Service Representative

    3 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Protec Fire Detection PLC. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide a professional and courteous telephone service...

  • Customer Service Representative

    2 weeks ago

    Nelson, Lancashire, United Kingdom Protec Fire Detection PLC Full time

    Key ResponsibilitiesDeliver exceptional customer service via telephone, ensuring all customer needs are met in a professional and courteous manner.Develop in-depth knowledge of Protec Fire Detection PLC's computer systems, enabling effective communication with internal and external customers.Represent the company in a positive and professional light,...

  • Customer Service Representative

    2 weeks ago

    Nelson, Lancashire, United Kingdom Daisy Group Full time

    Customer Service Role at Daisy GroupWe are seeking a skilled Customer Service Representative to join our team at Daisy Group, a leading provider of voice, connectivity, mobile, phone systems, and cloud services. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, ensuring their...

  • Customer Service Representative

    1 month ago

    Nelson, Lancashire, United Kingdom Daisy Communications Full time

    Job Title: Customer Service ExecutiveWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Communications.Job Summary:The Customer Service Executive will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 month ago

    Nelson, Lancashire, United Kingdom Daisy Communications Full time

    Job Title: Customer Service ExecutiveWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Communications.Job Summary:The Customer Service Executive will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional...

  • Customer Service Representative

    1 month ago

    Nelson, Lancashire, United Kingdom Daisy Communications Full time

    {"title": "Customer Service Executive", "description": "Job SummaryWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Communications. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    1 month ago

    Nelson, Lancashire, United Kingdom Daisy Communications Full time

    {"title": "Customer Service Executive", "description": "Job SummaryWe are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Communications. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and...

  • Customer Service Representative

    2 weeks ago

    Nelson, Lancashire, United Kingdom ASB Bank Full time

    ASB Bank OpportunityWe are seeking a skilled Customer Specialist to join our team in Nelson. As a Customer Specialist, you will be responsible for providing exceptional customer service and support to our clients.About the RoleYou will be working in a fast-paced environment, dealing with a variety of banking queries and requests from customers. You will have...

  • Customer Service Representative

    4 weeks ago

    Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job Title: Customer Service ExecutiveJob Summary:We are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Corporate Services Trading Limited. As a key member of our Operations department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide welcome...

  • Customer Service Representative

    4 weeks ago

    Nelson, Lancashire, United Kingdom Daisy Corporate Services Trading Limited Full time

    Job Title: Customer Service ExecutiveJob Summary:We are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Corporate Services Trading Limited. As a key member of our Operations department, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide welcome...

  • Customer Service Representative

    24 hours ago

    Nelson, Lancashire, United Kingdom ASB Bank Full time

    About ASB BankASB Bank is a leading financial institution in New Zealand, dedicated to delivering innovative and personalized banking solutions to its customers.Our TeamWe are a dynamic and diverse team of professionals who share a passion for providing exceptional customer experiences. Our team members are passionate about learning, growing, and making a...