Customer Service Representative

3 weeks ago

Nelson, Lancashire, United Kingdom Daisy Communications Full time
Job Title: Customer Service Executive

We are seeking a highly skilled and motivated Customer Service Executive to join our team at Daisy Communications.

Job Summary:

The Customer Service Executive will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Provide excellent customer service through phone, email, and other communication channels.
  • Handle customer complaints and resolve issues in a fair and timely manner.
  • Work closely with internal teams to resolve customer issues and improve overall customer experience.
  • Meet and exceed customer satisfaction targets.
  • Stay up-to-date with product knowledge and industry trends to provide accurate information to customers.
  • Collaborate with colleagues to achieve team goals and objectives.
Requirements:
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Ability to work independently and as part of a team.
  • Previous experience in a customer-facing role is essential.
What We Offer:
  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.
  • The opportunity to work with a leading telecommunications company.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please apply today.

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