Estimator / Order Coordinator

7 months ago

Nelson, United Kingdom Chantelle Lighting Full time

The Estimating/Coordinating role is a vital member of the Chantelle team, responsible for delivering in all areas and aspects of producing quotations which vary in size and complexity and seeing a successful order through to delivery. The estimator aspect of the role is to identify labour, material, and time requirements by studying proposals and specifications from the client and engaging with internal teams to understand manufacturing and component requirements.

This also involves working within client’s budgets and timescales and offering not only Chantelle’s products but also alternative products. The project coordinator aspect of the role is responsible for seeing through their won orders and delivering in all areas of leading, organising and controlling project activities, under the direction of senior team members & management.

Both roles require an excellent customer service ability, to ensure customers are communicated with throughout. Firstly, to ensure we meet their budgets and design specifications through quotations. Secondly, to ensure Chantelle Lighting deliver the promise made through on time production, supply chain management by achieving in time deliveries for all orders.

**SKILLS & ATTITUDES**
- Proactive and professional approach to all tasks
- Have good order management and teamwork skills
- Work well under deadlines and have time management skills
- Must be willing to work within a high-pressure environment.
- Must display a “can do “attitude.
- Must be able to multitask as there will be multiple enquiries/orders to be managed at any one time.
- Overtime will be expected during busy periods and to ensure deadlines and targets are met and customer service standards are adhered to.
- Must be computer literate (Excel, Word & Outlook).
- Accept responsibility and accountability for enquiries/orders assigned to them or sent directly to them from customers.
- Must ensure everything possible is done to turn an enquiry/quotation into an order at every opportunity.
- Quoting in manufacturing industry.
- Able to meet deadlines and all target dates set by the customer, office manager and production supervisor throughout the enquiry and project (advising the customer and internal teams of any delays).

**DAILY RESPONSIBILITIES**
- Excellent communication to ensure customer service levels are kept to a very high standard with the customer at all times. This also includes communication with site contractors. To effectively and accurately communicate relevant project information to the client is crucial.
- To ask all relevant questions at the earliest opportunity to the client to ensure a quotation can be started and returned as quickly as possible to meet deadlines, not only for the client but for deadlines determined by managers in which an enquiry should be returned.
- Also, to ask all relevant questions at the earliest opportunity to client to ensure production can begin to meet deadlines.
- To extract relevant information from specifications and site drawings provided by customers ensuring all items are priced for - or in the occurrence we cannot price for something this must be communicated with the customer.
- To produce manuals/presentations for clients in the event alternative products to their specifications have been offered.
- Whilst gathering quotations for parts/materials/products from external suppliers that the most competitive price is always achieved. All information must be documented and kept on the internal system, NetSuite.
- Produce official quotations once all information has been gathered.
- To chase clients for completed quotations to ensure we are up to date with all outstanding enquiries and whether they have been won, lost, on hold etc. With a view to win all quotations, must provide opportunity to discuss with management if further discount or shorter lead times could be offered in order to win the order.
- To be involved in design meetings once an enquiry has been ordered for your input into how it has been priced and detail regarding concepts of manufacture.
- To produce documentation for new and existing products for each order using the template documents and systems in place.
- Issue Purchase Orders for component parts within their remit, chase orders and chase other members of staff who also issue orders for their project. Overall ensuring that all parts arrive within the target deadlines so that manufacture can begin within the target deadlines given to the production team.
- Assist the Project Team in the review of supplier quotations to ensure that only fair and reasonable pricing is recommended for approval. To ensure to keep in mind that the best price possible is strived for during all ordering tasks.
- Create sales orders for invoicing and booking out component parts purposes.
- Create project manuals for both the file and the production supervisor including images and reference numbers.
- To provide clear, accurate and up to date information and

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