Bank Speciality Secretary, Band 3- Chemical Pathology

3 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Job summary

We are seeking an individual to join our busy Chemical Pathology team on bank hours as required during the Mon-Fri period.

If you are interested in working in a busy, hardworking but friendly team, then we would love to hear from you.

Ideally you will be familiar with secretarial and/or admin & clerical processes within the NHS, however full training will be given to develop your skills.

It is essential that you possess an excellent work ethic with proven organisational and communication skills.

As part of the Chemical Pathology Admin & Clerical team, you will work closely with a team of clinical and managerial staff.

The role is based at Gloucestershire Royal Hospital.

This main focus of this bank role will be to support data entry process for our specimen referral service for Chemical Pathology, Gloucestershire Hospitals NHS Foundation Trust. The role will require a significant amount of VDU time.

Main duties of the job

As an A&C colleague in our busy department, you will work as part of a hardworking administration team and will be responsible for providing an efficient admin service to our team of Chemical Pathology consultants.

You should possess excellent communication and administrative skills, be flexible and proactive and have a can-do attitude at all times.

You will provide an excellent work ethic and commitment to supporting our clinicians and admin team in their day to day duties, with a positive and professional manner at all times.

About us

Our Chemical Pathology service covers both Gloucestershire Royal and Cheltenham General hospitals and provides an analytical and clinical interpretive service to the health community in Gloucestershire. We process over 1,000,000 patient requests ( million tests) per annum, providing a 24/7, 365 days per annum service to both main hospital sites. The admin team work predominantly on the Gloucester site.

We will provide you with training, a supportive network of colleagues and management teams.

Our team of A&C colleagues are friendly and supportive and welcome you to their team.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Job description

Job responsibilities

To answer the main laboratory enquiry line. To provide hospital staff, GP's and patients with sampling conditions and specimen information from laboratory protocols. To give out authorised results, take requests for urgent work and additional tests. To reassign priority of request processing, add additional tests to request already entered onto the laboratory computer system and liaise with laboratory staff as appropriate. To deal with patient enquiries some of whom are upset and agitated.

Typing letters to patients. GPs, medical staff and any other required addressee following clinical attendance or other patient contacts.

Highlighting on the case notes any investigations, outpatient appointments, results that are pending and require action from the team or supervisor.

Using the Laboratory Information System for updating and extracting patient information on a daily basis, including patient data entry at VDU- to include interpretation and entry of clinical details, test selection from over 300 individual tests and prioritisation of request and result entry data. To deal appropriately with inputting problems, incomplete or conflicting data on request forms and incorrect samples.

To check invoices , record information onto the database, photocopying and maintaining a filing system.

Entry of returned result data from other laboratories into the Laboratory Information System, ensuring reports are compliant with consultant requirements.

Generate on Lab Information System, lists of outstanding patient requests referred to other laboratories and chase up results in a timely manner to ensure target turnaround times are achieved.

See full Job description for further details.

Person Specification

Qualifications

Essential

Educated to GCSE grade C/equivalent or above in literacy and numeracy Computer literate in Microsoft Office packages

Desirable

RSA Level three Speed typing qualification or demonstrable experience NVQ in Administration level 3 Medical Secretary diploma or equivalent

Experience

Essential

Appropriate experience in a hospital or office environment Accurate audio typing Understanding and previous experience in medical terminology

Desirable

Previous secretarial experience Experience of working in a modern Pathology Laboratory within the NHS

Knowledge & Skills

Essential

Good command and understanding of English, punctuation and grammar Flexible team worker Must be capable of working with little supervision under own initiative Demonstrate well rounded personality, calm disposition and good attitude to work. Ability to work under pressure Good communication skills

Desirable

Able to work as part of a small team

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