Bank Secretary for Chemical Pathology
3 weeks ago
About the Role
We are seeking an experienced administrative professional to join our busy Chemical Pathology team at Gloucestershire Royal Hospital. As a key member of our team, you will provide exceptional administrative support to our clinical and managerial staff, ensuring the smooth operation of our laboratory services.
Key Responsibilities
- Provide administrative support to our clinical and managerial staff, including data entry, typing letters, and maintaining accurate records.
- Answer laboratory enquiry lines, provide sampling conditions and specimen information, and liaise with laboratory staff as needed.
- Deal with patient enquiries, including those who may be upset or agitated, and provide a high level of customer service.
- Use the Laboratory Information System to update and extract patient information, including data entry, interpretation, and prioritization of requests and results.
- Check invoices, record information onto the database, and maintain a filing system.
- Generate lists of outstanding patient requests and chase up results in a timely manner to ensure target turnaround times are achieved.
Person Specification
We are looking for an individual with excellent administrative skills, a good command of English, and the ability to work under pressure. You should be flexible, proactive, and have a can-do attitude, with a strong commitment to providing exceptional customer service.
What We Offer
As a member of our team, you will have access to excellent training and development opportunities, a supportive network of colleagues and management teams, and a range of benefits, including a generous annual leave allowance, excellent bank rates, and access to the NHS Pension Scheme.
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