Medical Secretary, Band 3- Renal

3 months ago

Gloucester, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

Permanent position, 30 hours a week

This is an exciting opportunity to join a friendly and dynamic team within the Renal specialty. The job holder will become part of a comprehensive and efficient secretarial and typing service to the specialist team who maintain a focus on providing a quality service to patient's.

We are looking for a person who has great team working skills who can communicate effectively and work quickly and accurately. The post holder will need to demonstrate proficient and accurate audio typing skills and be IT capable to ensure proficient use of hospital computer systems. They will need to highlight to the clinical team members any results, correspondence or patient queries that need response and take action e.g. booking investigations, transcription. Ensure incoming post and results are sorted and any appropriate action taken passed to the clinician on a daily basis.

Booking follow-up appointments as requested by the clinical team, including negotiation of dates with the patient and creating correspondence. Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity. Booking investigations as requested by the clinical team, including negotiation of dates with the patients and creating correspondence if appropriate.

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Overview

The post-holder will provide an efficient, confidential and professional secretarial service to the medical staff and their supporting team. This will include administration and secretarial support to enable provision of patient care and speciality services. Good communication with patients, relatives, general practitioners and other hospital staff is essential to ensure a proficient, high-quality service for patients and clinicians. The post-holder will be expected to work as part of the insert as appropriate team but also support the secretarial team as needed.

Job purpose

**The medical secretary is responsible for**:
Providing a comprehensive secretarial and administrative service to the medical staff and their supporting team.

Providing cover for colleagues in their absence to maintain service levels

Ensuring excellent communication is provided to patients, relatives, general practitioners and other hospital staff to ensure a proficient, high-quality service for patients and clinicians.

Ensuring all clinics are used to their full capacity and that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

Regularly informing the secretarial supervisor about progress and flags up as a matter of urgency any issues, for example, capacity or delays due to internal or external factors, difficult queries from patients, etc

Managing the pathway for patients referred in under the two-week wait ensuring they are monitored to minimise/avoid breach

Carrying out regular review and administrative validation of the clinician’s return outpatient wait list

Supporting the achievement of Trust performance by ensuring administrative standards are met e.g. typing times, test results passed to clinician and any potential 52 week breaches are escalated to the clinician, secretarial supervisor or AGM/DGM to avoid breach.

Ensuring all clinic cancellations/alterations are dealt with efficiently and in line with the Trust’s 8 week annual/study leave policy.

Duties

Whilst the organisation and structure within specialities/divisions may vary the specific remit of this role will include:
Typing correspondence to patients, GPs, medical staff and any other required addressee following clinical attendance or other patient contacts using digital dictation or via Dragon voice recognition

Typing detailed medical reports when necessary

Handling DVLA forms ensuring they are completed and sent as appropriate

Highlighting to the clinical team members any results, correspondence or patient queries that need response and taking action e.g. booking investigations, transcription, etc.

Ensuring incoming post and results is sorted, any appropriate action taken and passed to the clinician on a daily basis

If appropriate to the role, booking follow-up appointments as requested by the clinical team, including negotiation of dates with the patient and creating correspondence

Ensuring that any vacant slots are fully utilised and acted upon, including informing the Booking Office, to maximise capacity

Booking

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