Sales Administrator

1 month ago

Aylesford, United Kingdom Pineapple Contracts Full time

JOB TITLE:         Sales Administrator

LOCATION:      Aylesford, Kent. Office based

HOURS: 7.30am - 4.30pm

A bit about the role

We are thrilled to annouce a brand new position within our sales team. As Sales Administrator, you will support the dynamic sales team, with a focus on working to develop our ‘Rest of World’ region. With a passion for customer service and a keen eye for organisation you will assist with sales administration, customer enquiries, and maintaining our CRM system.

Some of the key responsibilities

  • Supporting the UK and international sales team with administration tasks as directed, focusing on our ‘Rest of World’ region.  
  • Liaising with customers by phone regarding sales requirements and helping with enquiries.
  • Qualifying incoming enquiries, finding out more information about the requirement.
  • Providing customers with up to date pricing documents.
  • Preparing and sending customised quotes for prospective and existing customers and assisting with delivery costs.
  • Ensuring that customers receive the latest product information.
  • Arranging sample requests as required.
  • Consistent and detailed use of CRM system to track and manage all sales activities and pipeline opportunities.
  • Capturing data from mail merges and updating the CRM.
  • Handling live chat enquiries through our website.
  • Taking accountability for all Post Order admin: checking colours, product queries, following up as required for the region.
  • Escalating any after-sales issues and assisting as required.
  • Supporting the CRO with arranging meetings/appointments and creating agendas.
  • Following up on actions from meetings (either yourself or via the sales rep / CRO).
  • Supporting the CRO with other administrative tasks as required.
  • Ensure distributors are kept up to speed on new product launches.
  • Ensure distributors are kept up to date with personalized price lists / working with marketing.
  • Other ad hoc tasks or projects to support the wider sales team as required.

Requirements

  • Strong background in administration.
  • Previous experiencing a direct customer facing role.
  • Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel).
  • Proven experience of using a CRM or similar system.
  • Confident communicator, both internally and externally on the phone.
  • Ideally multilingual (Dutch or Italian preferred).
  • High level of organisation skill.
  • Ability to prioritise own workload and juggle multiple requests to deliver on agreed deadlines.
  • Ability to set realistic expectations.
  • Enthusiastic with a passion to grow with the Business.
  • A good listener with the ability to understand what is needed and deliver on expectation.
  • Highly organised, diligent and efficient.
  • Excellent attention to detail.
  • Excellent written and verbal communication skills.
  • You embody our company people values:
  • Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
  • Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
  • Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
  • Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
  • Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits

What we offer you

  • Proudly featured in The Sunday Times as one of the Best Places to Work 2024
  • Competitive pay
  • Pension scheme
  • Healthcare Cash Plan – You can claim for medical expenses, dentist or optical services, as well as access to 100s of deals and discounts
  • 23 days annual leave + UK bank holidays
  • Extra day’s leave for your birthday
  • Workplace nursery scheme
  • On joining we'll plant a tree in your honour
  • Regular team socials and events
  • Monthly pizza Friday
  • Fruit and snacks are provided daily
  • Employee referrals bonus scheme
  • Recognition of excellence/Employee rewards schemes
  • Company volunteering day
  • High quality office environment
  • Sustainability focused business
  • Free onsite parking / walking distance from train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.

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