Customer Support Coordinator

3 weeks ago


Aylesford, Kent, United Kingdom DivalentineCalver Recruitment Full time

We are seeking an experienced Customer Support Coordinator to join our team at DivalentineCalver Recruitment. The successful candidate will be responsible for ensuring customer requirements are satisfied throughout the Supply Chain process. Key responsibilities include managing the execution and administration of Sales Contracts, improving workflow to reduce human error, and negotiating with logistical service providers to secure transportation at competitive prices.

Main duties and key responsibilities will include:

  • Manage execution/administration of Sales Contract.
  • Comply with internal rule and operating policies.
  • Improve workflow to reduce human error and to increase accuracy in contract administration.
  • Booking transport to meet required delivery dates as per contractual terms.
  • Negotiate with logistical service providers to secure transportation at competitive price.
  • Invoicing orders aligned with Sales contract and Company compliances.
  • Preparing shipping documents, including export documentation.
  • Working with operations team to ensure orders are dispatched on time for customer requested delivery dates.
  • Recording OTIF delivery information.
  • Point of contact for customers placing orders.
  • Process urgent order requests.

This is an exciting opportunity for a motivated and organized individual to join our team and contribute to the success of our client.



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