Aftersales and Quality Control Administrator

3 weeks ago

Aylesford, United Kingdom Pineapple Contracts Full time

JOB TITLE: Aftersales and Quality Control Administrator

LOCATION: Aylesford, Kent 

WORKING HOURS: 8am - 4.30pm. Office based

A bit about the role

We’re seeking an Aftersales and Quality Control Administrator to manage customer warranty claims and repairs from start to finish, ensuring high standards are met throughout. This role supports the aftersales process and assists with quality control, guaranteeing our products meet our expectations and customer satisfaction.

Some of the key responsibilities

Aftersales Support 

  • Handle incoming enquiries and obtain details from the customer of the warranty claim/repair to ensure their requirements are met.  
  • Maintain orders using our Operating Management System. 
  • Liaise with sales teams across all international offices as required. 
  • Liaise with the relevant teams across the business to arrange the collection and delivery of products.  
  • Liaise with the relevant teams to plan the works to be completed, ensuring all additional consumables such as fabric, is ordered.  
  • Weekly reporting on the work that has been planned and further work scheduled. 
  • Raise any re-occurring issues with the suppliers directly and identify preventative actions. 

Quality Control 

  • Opening pallets and products to complete a physical inspection, recording any issues and defects.  
  • Move rejected items into the quarantine area within the warehouse. 
  • Liaise with suppliers to resolve any positive or negative feedback on their products.  
  • Support the Quality Control and Compliance Manager to maintain Health and Safety across the business.  
  • Ensure any internal process gaps are recorded, investigated and resolved. 
  • Occasional international travel to suppliers when necessary, to review products.  
  • Carry out other tasks associated to your role that might not be listed. 

 

Requirements

  • Ideally you have worked in the furniture industry and have upholstery experience, but this is not essential. 
  • Excellent IT skills with competent use of Microsoft Office (mainly Outlook and Excel). 
  • Good organisation skills. 
  • There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided. 
  • Confident, pro-active, approachable and happy to turn your hand to anything required.  
  • Practical and commercially minded.  
  • Hardworking, conscientious and take pride in your work.  
  • Analytical, with meticulous attention to detail. 
  • Excellent written and verbal communication skills. 
  • You embody our company people values: 
  • Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals. 
  • Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals. 
  • Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes. 
  • Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others. 
  • Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach. 

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits

What we offer you

  • Proudly featured in The Sunday Times as one of the Best Places to Work 2024
  • Competitive pay
  • Pension scheme
  • Healthcare Cash Plan – You can claim for medical expenses, dentist or optical services, as well as access to 100s of deals and discounts
  • 23 days annual leave + UK bank holidays
  • Extra day’s leave for your birthday
  • Workplace nursery scheme
  • On joining we'll plant a tree in your honour
  • Regular team socials and events
  • Monthly pizza Friday
  • Fruit and snacks are provided daily
  • Employee referrals bonus scheme
  • Recognition of excellence/Employee rewards schemes
  • Company volunteering day
  • High quality office environment
  • Sustainability focused business
  • Free onsite parking / walking distance from train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.

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