Aftersales Administrator

JOB TITLE:                 Aftersales Administrator

LOCATION:           Aylesford, Kent

WORKING HOURS:   8.00am – 4.30pm, Office based

A bit about the role

We are looking for a dedicated and experienced Administrator to join our dynamic Aftersales team. In this key role, you will be instrumental in supporting the department by fostering strong customer relationships, understanding their needs, and consistently going above and beyond to exceed their expectations.

Some of the key responsibilities

• Managing the Aftersales inbox, ensuring all incoming enquiries from customers are managed.
• Liasing with clients and answering lead time queries.
• Entering orders into the 123 system accurately, liaising with any teams to gather relevant information.
• Follow up with clients or other teams within the business for any outstanding detail holding orders back such as upholstery choices/official purchase orders/amended purchase orders.
• Creating new part requests / completing orders in 123 once received
• Dealing with amendments to orders.
• Managing customers’ expectations and updating any delays to orders.
• Liaising with Purchasing for fabric, parts and raising works orders.
• Working closely with the Workshop/Despatch department.
• Taking incoming calls from customers and suppliers.
• Ensuring all paperwork and dates on the order processing system are kept up to date.
• Problem solving and providing solutions for any customer complaints, queries or delays.
• Providing accurate updates to customers in relation to their order status.
• Challenge our processes and always think of ways to improve them. 

Requirements

• Excellent Administrative skills with competent use of Microsoft Office (mainly Outlook and Excel).
• Ideally you have worked in the furniture industry, but this is not essential.
• Previous experience working in an Administrative/Customer Support position.
• There will be an element of physical work therefore you must be willing and able to complete this, manual handling training will be provided.
• Ability to prioritise urgent and important work over non urgent or important tasks.
• Confident, approachable and happy to turn your hand to anything required
• Excellent written and verbal communication skills
• You embody our company people values:
• Teamwork - Collaborate effectively with humility, appreciating and integrating individual skills and perspectives to achieve collective goals.
• Committed - Dedicate yourself fully to your role, going above and beyond with self-motivation and loyalty to achieve individual, team, and company goals.
• Ownership - Take full responsibility for your work, performance, and conduct, acting with integrity, staying organised, and learning from feedback and mistakes.
• Positive - Approach tasks with optimism and innovation, viewing challenges as opportunities, and bringing energy and enthusiasm to inspire and motivate others.
• Responsive - React quickly and effectively to needs and feedback, prioritising tasks with urgency, embracing change, and maintaining a proactive approach.

Why work for us

Pineapple is a leader in designing and manufacturing innovative furniture solutions for challenging environments. A family run company started in 1975, Pineapple is now a global business with headquarters in Kent (UK) and offices in France, Germany and the USA.

Pineapple still runs by its original ethos of creating mindfully designed furniture that not only works effortlessly and looks great but also helps foster a calm and supportive environment. Join Pineapple and be part of a team that is dedicated to making a difference through quality, innovation, sustainability and exceptional customer care.

Benefits

What we offer you

• • Proudly featured in The Sunday Times as one of the Best Places to Work 2024
  • Competitive pay
  • Pension scheme
  • Healthcare Cash Plan – You can claim for medical expenses, dentist or optical services, as well as access to 100s of deals and discounts
  • 23 days annual leave + UK bank holidays
  • Extra day’s leave for your birthday
  • Workplace nursery scheme
  • On joining we'll plant a tree in your honour
  • Regular team socials and events
  • Monthly pizza Friday
  • Fruit and snacks are provided daily
  • Employee referrals bonus scheme
  • Recognition of excellence/Employee rewards schemes
  • Company volunteering day
  • High quality office environment
  • Sustainability focused business
  • Free onsite parking / walking distance from train station

We are an equal opportunities employer. We welcome applications from all suitably qualified persons.

Agencies we know where you are if we need any support, thank you for your interest in working with Pineapple.