Data Quality and IT Manager

Job summary

An exciting opportunity for a Data Quality and IT Manager working 20hours per week, has arisen at The Beeches Medical Practice Shrewsbury.

The post holderwill be responsible for the generation and analysis of clinical andnon-clinical information to ensure the practice meets the quality targets andclinical standards set by the practice and by the wider NHS. To be familiar with all functions of the clinical IT systems and their applications plus national and local quality standards for primary care and information governance.

Main duties of the job

The person appointed will work closely with all the clinicians, the practice manager, and other members of the practice team to develop and implement the systems needed to meet the fast-changing requirements of modern General Practice.

About us

The Beeches Medical Practice is a friendly 4 Partner Practice.We are situated on the south side of Shrewsbury providing medical care forapproximately 7,000 people. The practice covers a wide area from Bayston Hillto Leebotwood in the north - south direction and Acton Burnell to Pulverbatchin the east - west direction.

We have two surgeries, Bayston Hill and Dorrington. Dorringtonbeing our dispensing surgery.

We are an efficient and friendly team includes 4 GP partners, 2ANPs, 4 PN, and an HCA/Phlebotomist, a Practice Manager, Dispensary Manager, 2team leaders, Care Coordinator, and a team of 11 Medical administrators,Dispensers and Receptionists.

We are a training practice, and clinicians and staff are veryinvolved in ensuring the trainees gain full experience of all aspects of lifein general practice. We look after Medical Students from Keele University andGP Registrars for various timescales.

We use EMIS Web clinical system along with Docman and GP Teamnet

Job description

Job responsibilities

Data Quality

The post holder will:

Analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services, the Quality & Outcomes Framework and the PCN Investment and Impact Fund, taking appropriate action to ensure that all targets are achieved, and accurate claims are returned.

Run and develop searches, creating audits and reports on EMIS

Reviewing and updating clinical templates ensuring they relate to current practice directives.

Guide the practice to reach QOF, IIF (and any other) targets.

To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system.

To set targets and monitoring standards for data entry and data collection undertaken by the administration team.

Production of Performance and Quality Information

The post holder will:

To be aware of and promote national, local and practice quality standards for chronic disease management, to ensure that the quality of care is maintained at a high standard using NICE Guidance and the existing GP Contract as a guide.

To oversee all the processes required to produce the clinical achievement standards for

a. QOF (Quality Outcomes Framework)

b. Enhanced Services (both local and national)

c. Prescribing audits

d. CQC (Care Quality Commission)

e. PCN DES and IIF (Investment & Impact Fund)

f. Any other initiatives which are asked of us.

To be the lead for clinical audit within the practice and assist staff in clinical searches together with the collation and interpretation of patient data

To provide support to the clinical teams in correctly identifying and targeting patients for assessment and treatment.

To ensure staff are aware of the importance of maintaining disease registers and assist in the validation process.

To provide advice and support for the clinical teams and to produce regular reports to assist the progress of these groups in achieving their targets using appropriate presentation techniques that can be understood by staff and additional commentary to highlight issues, trends and areas of interest.

To assist in the production of information for clinical audit as requested by the clinical teams and make recommendations to complete the audit cycle.

Routinely monitor and assess practice performance against patient access and demand management targets, including national performance dashboards

To validate information provided by the Shropshire Telford & Wrekin CCG

Data Quality and Maintenance of Patient Records

The post holder will:

Oversee all methods of data entry and ensure templates and protocols are reviewed and updated as required.

To set up systems for validation of patient information, performing regular checks and quality audits.

Information Governance

The post holder will:

Ensure that medical records are held securely within the practice and data is held in line with the NHS Codes of Practice for Records Management, the RCGP Good Practice Guidelines for electronic records, GDPR, Caldicott Principals and Freedom of Information Act.

To ensure that policies relating to data security, accuracy, protection and sharing are regularly reviewed, updated and communicated to all staff.

Management of Clinical System

The post holder will:

Ensure the clinical integrity of the system liaising with the system supplier and STWCCG to implement their guidance.

To provide support advice and training for current and new practice staff in the use of IT software.

Practice Lead for IT Hardware, Software.

The post holder will:

With the support of the Operational Manager, to lead and oversee the management of any changes in our clinical system. This includes liaising with STWCCG/MLSCU over appropriate hardware and software as well as ensuring appropriate processes are in place for all staff to be trained.

Liaise with STWCCG/MLSCU to ensure accurate asset management of all IT equipment and service continuity plans are in place.

To liaise with MLSCU support system suppliers to resolve other hardware and software issues.

Leading and supporting the Team Leaders to ensure the Practice has a strong social media presence and that campaigns, messages and practice updates are communicated effectively using the website, facebook, twitter and waiting room screens.

Communications

The post holder will:

Foster good relationships with patients, practice staff and visiting professionals.

Liaise closely with other members of the Primary Care Network Team.

Ensure communication systems are running smoothly, doctors and reception staff are kept fully informed of changes in procedures to meet targets.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Health & Safety

The post-holder will:

Assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will:

Support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Other Tasks

To participate in the Practice Team meetings, as relevant to the role.

Take on any other responsibilities deemed appropriate by the Partners / Practice Manager for the position of Quality & IT Manager

Person Specification

Experience

Essential

Experience of working with the following: MS Server and Desktop operating systems, Windows

Desirable

Experience of working in a healthcare setting

Skills and Personal Qualities

Essential

Excellent communication skills (written and oral) Excellent IT skills Clear, polite telephone manner In-depth knowledge of MS Office Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Flexibility to work outside of core office hours Disclosure Barring Service (DBS) check

Desirable

EMIS user skills

Qualifications

Essential

Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

Desirable

Degree in IT or related subject

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