1st/2nd Line Support Engineer

3 weeks ago


Cambridge, United Kingdom Robert Half Full time

Robert Half Technology are assisting a global Manufacturing organisation based in London & Cambridge to recruit a 1st/2nd Line Support Engineer on a contract basis paying £200-£300

Role

  • The 1st/2nd Line Support Engineer will resolve incoming requests for technical assistance on standard, commercial and proprietary applications
  • Consistent customer care, quality standards, and reporting requirements are core competencies of the position
  • The ability to quickly adapt to changing priorities and fluctuations in workflow are requirements of the role
  • The ability to lead by example, provide direction to junior staff, and work in a close knit team environment are all essential qualities of the role
  • Complete tasks in a timely manner. Follow directions of regional team leads and manager
  • White Glove service for Executives and other VIP's necessary

Profile

The 1st/2nd Line Support Engineer will have extensive experience with:

  • Windows 10
  • MS Office 2010
  • Active Directory
  • Network or Internet connectivity troubleshooting
  • VPN client management and troubleshooting
  • Mobile device configuration and troubleshooting (mostly iPhone, some Androids, and tablets)
  • Printer Management and Hardware troubleshooting

Company

  • Global Manufacturing organisation with offices in London / Cambridge
  • £200-£300, depending on experience
  • On-site required - Hybrid working
  • 12 month contract

Salary & Benefits

company, depending on experience

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to equal opportunity and diversity. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice

Security alert: scammers are currently targeting jobseekers. Robert Half do not ask candidates for a fee or request candidates to send applications through instant messaging services such as WhatsApp or Telegram. Learn how to protect yourself by visiting our website: roberthalf.com/gb/en/how-spot-recruitment-scams-and-protect-yourself



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