Desktop Support Engineer/2nd Line Engineer
2 weeks ago
**Job title**: Desktop Support Engineer
**Salary**: £28,000
**Location**: Stratford Upon Avon(Full Time Office Based)
Our client is looking for a Desktop Support Engineer to join their team and be the first point of contact for all support queries. This will be a mixture of 1st and 2nd Line Support which will also include some Administrative tasks that are listed in thebelow.
**Duties**:
- Be the first point of contact for all support queries
- Resolving tickets raised by end users associated with operating systems
- Performing regular compliance tasks and checks
- Installation of new software and hardware
- Maintenance of desktop images
- User account creation and set up of end user IT equipment
- Ensure regular backups of systems are taken successfully
- Maintaining the IT asset database
- Management and administration of anti-spam and anti-virus systems
- Assist in system upgrades and system maintenance
- Liaise with third party suppliers
- Assist in building and maintaining good relationships between across all departments
- Procuring end user and software support
**Skills**:
- Microsoft Windows operating systems (Windows 10/11)
- Microsoft Active Directory and Azure Active Directory
- Microsoft 365 Administration
- Desktop and laptop hardware troubleshooting
- Wireless networking and VPN
- Supporting software packages
- Network printers
- Data backup and restore processes
- General IT Security concepts
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