2nd Line IT Infrastructure Engineer

2 weeks ago


Cambridge Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

Job Description Location – Cambridge, there will be a requirement to travel to sites all over the UK
Hours – shifts patterns of 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00
There's also an overnight on-call shift which the 08:00 to 16:00 shift covers. Phone support only

We are seeking an enthusiastic Network Engineer. You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.
Ideally you will have an educational background which includes network engineering principles as part of a degree in computer science or similar
This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.

Your primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.
Ability to document network information.
• Assist in the setup of networks and contribute ideas and suggestions.
• Suggest activities (common incidents and service requests) that can be performed by the service desk
• Pass accreditations as required by the senior network engineer.


As a small client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.

Providing 2nd line on site and service desk technical support:
• Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their employee’s personal lives with last minute changes).
• Troubleshoot and diagnose hardware, software, and network-related problems.
• Provide guidance and advice to customers on IT-related matters.
• As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.

Bachelor’s degree in information technology or a related field (or equivalent work experience).
• Proven experience in a 2nd line role, providing technical support.
• Solid understanding of IT infrastructure, including hardware, software, and networking concepts.
• Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications.
• Familiarity with ITIL framework and IT service management principles.
• Troubleshoot and diagnose hardware, software, and network-related problems.
• Utilise remote access tools to assist with troubleshooting and issue resolution.


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