2nd Line Support Engineer
1 month ago
2nd Line Support Engineer
Cambridge or Colchester
Salary £32,000 - £38,000
Hybrid (1 or 2 days a week from home)
Experience
- Knowledge of ERP systems
- Experience creating solutions and specification documents
- Create business process maps
- Provide 1st/2nd line support to internal and remote users
- Good knowledge of windows, 0ffice 365 and Azure
**Responsibilities**:
- Liaise with their chosen MSP to support end users of the business onsite or remotely through hardware or software issues
- Be the first point of contact for the MSP providing as an onsite resource
- Assist with IT projects, implementations, and upgrades
- Manage and maintain servers and network equipment
- Document changes made to the system
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