Desktop Support Intern

4 weeks ago

Cambridge, United Kingdom SLB Full time

Job Title:

Desktop Support Intern 

Location:

Cambridge, UK.

SLB Cambridge Research (SCR) is part of SLB’s global network of research and engineering centres. SCR is a dynamic, multidisciplinary environment with state-of-the-art research and computing facilities. We work on applied research projects in the physical sciences to meet the current and future challenges of the industry. 

SLB Cambridge Research is a distinctive marquee-like structure dominating the High Cross site on the western outskirts of Cambridge, England. This spectacular building was completed in 1985 and the smaller second phase was opened in 1992. It has recently been classified as a Grade II listed building. Altogether, there are more than 930 m2; of laboratory space and offices for more than 100 scientists, technicians and domain experts.

About SLB:

We are a global technology company, driving energy innovation for a balanced planet.

At SLB we create amazing technology that unlocks access to energy for the benefit of all. That is our purpose. As innovators, that’s been our mission for 100 years. We are facing the world’s greatest balancing act - how to simultaneously reduce emissions and meet the world’s growing energy demands. We’re working on that answer. Every day, a step closer.

Our collective future depends on decarbonizing the fossil fuel industry, while innovating a new energy landscape. It’s what drives us. Ensuring progress for people and the planet, on the journey to net zero and beyond. For a balanced planet.

Job Summary:

You will work with the global IT organisation to provide desktop support and IT service management to the scientific community in Cambridge. You will be exposed to a wide range of tools and business processes. This is a great opportunity to learn about IT service delivery and management.

Essential Responsibilities and Duties:

Troubleshoot and resolve PC incidents Hardware & software maintenance and support Asset management  Coordinate with Break/Fix vendor for hardware repair Assist and work closely with IT security issue and virus eradication effort Comply with IT standard processes and procedures Active participation in regular staff meetings as coordinated by Service Delivery manager  Maintain working area to professional standards Comply with Schlumberger QHSE and IT security policies Assist in running local and virtual conferences in our state-of-the-art conferencing facilities. 

Qualification:

Studying towards a Bachelors or Masters in Computer Science or related field.

Competencies:

A familiarity with PC hardware and Microsoft software Great customer focus Show initiative to identify and solve interesting technical problems and share the results with the wider organisation The ability to communicate technical issues to a wide audience

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