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Central Operations Team Leader
6 months ago
Job Description
As the Central Operations Team Leader you will take Responsibility for the compliant and efficient operating of the Central Operations Team, working as an ambassador for both the client and Livv, to blend seamlessly within the organisation, ensuring world-class experiences in line with the ISS Global Strategy and client brand values. This includes the core coordination of the Central Operations Team and deputising for the Central Operations Manager as required.
Key Responsibilities
• To deputise for the Central Operations Manager when required.
• To think of innovative cover solutions updating the accuracy of rota, Network Team & Clients as required.
• To contribute to sharing innovative ideas, adopt new ways of working and enhance service levels through multiple site experience whilst maintaining Client confidentiality and ISS integrity.
• Troubleshooting during stretched periods.
• Client Workplace cover and ad hoc Events support.
• Absence Rota Hotline.
Professional and Personal Competencies/Qualifications
• Experience with Leading a team.
• High degree of accuracy and administration skills.
• Excellent communication skills.
• Operations management experience.
• Ability to deal with out of hours requests, absence management and cover solutions.
• Ability to act as cover solution for both Front of House and Hospitality as required.
• Ability to seek out opportunities for continuous improvement.
• Adaptable and receptive to change management.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference.
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
