Team Leader

5 months ago

London, United Kingdom Central Chambers Law Full time

**Onboarding Team Leader**
- **Financial Litigation Department - Central Chambers Law**_

We champion diversity, inclusion, and wellbeing, we also aim to create a workplace where everyone feels valued and a sense of belonging.

Central Chambers Law (CCL) is a distinguished Legal 500 firm and are on the lookout for professionals to join our ambitious and fast-evolving team

Our financial litigation department is currently running a range of claims for Business Energy, Motor Finance, Mis-sold Pensions and Housing Disrepair, with further plans of significant expansion.

**The Role**

It is essential that you have a clear understanding of the case types, criteria and process in order to produce the best quality output. Training will be provided for all of this.

As this team is responsible for completing the first phase of work on many of our cases, it is also the first department where most of our employees begin their journey at CCL. For this reason, there is a specific requirement for the Onboarding Team Leader to have an excellent attention to detail, communication, leadership and training skills as it will be your responsibility to ensure that your team members have a clear understanding of the CCL culture and expectations of individuals within our workplace.

Finally, delivering all other tasks set by management, carrying out various research, assisting with projects and cases defined by the senior management team, and reporting in a timely fashion to meet strict deadlines as defined by directors.

**The responsibilities of this role consist of (but are not limited to)**:

- Overseeing your team in the management of our third party packaged case Referrers: onboarding, training, developing, and maintaining strong relationships, collaborating, reporting, and providing feedback on the services they are providing.
- Exceptional customer service during the sign-up & onboarding of new clients (claimants) to the law firm
- it is paramount that our terms of service are clearly understood by our clients and that they are happy to proceed.
- Smooth communication and management of relationship for 3rd party providers involved in early stages of the claims including Expert Report Writers, Counsel, Insurance providers and Litigation Funders.
- Maintaining the CRM system for all the prefunding cases - ensuring processes are followed and information is accurately recorded.
- Driving your team to meet billing targets and sign-up targets amongst other KPIs as defined by your Line Manager.
- Suggesting new strategies and ideas to boost the departments growth.
- Management of your team: onboarding, providing training, setting targets, deadlines, and conducting regular 1-1s to ensure their individual wellbeing, progress and work ethic is monitored.
- Being available at any stage to support the Practice Manager and Lawyers to deliver any other tasks required and reporting upwards to Management in our office at Central Chambers Law Ltd., 4th Floor Lincoln House, 296-302 High Holborn, London WC1V 7JH;
- Diligently maintain fair and accurate records of the work which you have undertaken under supervision in respect of all matters under your care and conduct on the CMS;
- Regular maintenance of time recording records.
- General administrative duties such as handling potential client queries from walk ins or calls, correspondence, and filing.

Amendments may be made to your job description from time to time in relation to our changing needs and your own ability.

**EXPERIENCE**:

- Required:_
- Case Management
- Leading teams in a professional environment
- Customer service
- Sales and client onboarding

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount

Schedule:

- Monday to Friday

**Experience**:

- Sales management: 1 year (preferred)
- Supervising experience: 1 year (preferred)
- Case management: 1 year (required)
- Customer Service: 3 years (preferred)

Work Location: In person

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