MIS Desktop Support Engineer

2 months ago

York, United Kingdom Piksel Group Full time
REDCENTRIC
MIS DESKTOP SUPPORT ENGINEER
  DIVISION MIS

JOB LOCATION

York REPORTS TO Head of IT Services
About Redcentric
Redcentric is a leading managed service provider with a rich end-to-end solution portfolio covering the spectrum of Connectivity, Cloud and Collaboration, designed and delivered by our own highly skilled teams from our privately owned, UK based multi-million-pound infrastructure.

Redcentric has annualised revenues more than £100million, more than 600 highly skilled employees serving over 2000 customers across the UK.

With the IT landscape in constant evolution, Redcentric is built around today's modern IT challenges offering application, collaboration, infrastructure, network and IT security services. Learn more about what we do on our website.

Job Description
This is an exciting opportunity for candidates who are keen to be at the centre of a very fast paced and dynamic support department undergoing a complete system refresh into the newest technologies. Our team provides a complex mix of both customer and technical support for our internal user base. As the newest member of a dedicated team, the engineer will combine strong technical understanding with outstanding customer services skills.

The MIS Desktop Support Engineer will work within a team supporting the internal customer base for growing Service Provider and manage the underlying infrastructure in line with our stated SLAs and OLAs.

Duties Installing and configuring desktop operating systems. (Primarily Windows and OSX second) Deployment of applications via Intune. Asset management, oversee the lifecycle of all assets, from laptops, mobile phones and monitors. All manners of supporting internal user queries from desktop related issues to triage of more advanced queries through the team. Management of the team ticket queues ensuring regular and professional updates and actions are taken. Taking part in development and testing of new services, upgrades and patch releases. Providing technical support and guidance to other departments across the business. High level of documentation skills for building the knowledge base within the team. Knowledge of and action of keeping in line with PCI, ISO27001 and ISO9001. Working of Windows Server Management (OSX Server also desirable), AD and GPOs. Having knowledge of virtualisation, remote desktop and remote apps.
Required Knowledge
Windows Server | Microsoft 365 | Active Directory | Group Policy | Asset Management | ITSM | ITIL

Some Working Knowledge
SCCM | Power Platform | Azure | Entra ID | Acronis | Exclaimer | SafeNet
Adherence
Adherence to Redcentric Solutions Limited ISO09001 and ISO27001 certification standards, compliance with Redcentric’s policies and procedures, handling and protection of Redcentric information, reporting of security events and implementing appropriate policies\procedures.

Candidate Profile
The ideal candidate will be a bright and enthusiastic individual dedicated to achieving great results. They should possess the following skills, attributes, and experience:
  Excellent interpersonal skills with the ability to work effectively and provide training/knowledge transfer within their own team, other teams, or to customers. Over 3 years of experience in a customer-supporting IT role, handling both desktop support and server/infrastructure support. Strong verbal and written communication skills, with a positive work ethic and the ability to work towards a common goal. Knowledge of ITIL guidelines (Foundation V3 accreditation) would be advantageous. Ability to pass a Government SC clearance check is essential.
Personal Attributes: Strong team player with a flexible mindset. Proactive decision-making approach, with lateral thinking and strong problem-solving capabilities. Exceptional interpersonal and communication skills; tactful, diplomatic, and empathetic when dealing with customer issues. Ability to handle multiple problems simultaneously. Innovative and quick learner with a willingness to engage in unfamiliar areas of technology. Positive, "can-do" attitude. Intelligent self-starter with the ability to work independently or as part of a team as required. Confident and able to interact with team members and senior management effectively. Ability to question existing processes and provide input for improvement where necessary. Willingness to learn and engage in new technology areas without hesitation. Ability to prioritize workload efficiently.
Hours of Work
The company’s standard hours of work are 9.00am – 5.30pm with one hour for lunch, however, the service desk may cover hours between 08:00 and 17:30 Monday to Friday. Due to the nature of the role some flexibility may also be required from time to time. Ability to travel occasionally within the UK would be required.

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