Reception & Administration Coordinator

4 days ago


Shipley, United Kingdom Bradford District Care NHS Foundation Trust Full time

Job summary

Are you ready to take your customer service focus to the next level? Would you like to manage a building as well as people? Are you a forward thinker and take great pride in your work including the building you work in? Well if so, this is the role for you. With people at the forefront of everything you do you will supervise a small reception team as well as an Estates & Facilities Administration Team. Be responsible for building custodian duties at New Mill, Trust Headquarters ensuring focus on many aspects including security, health, safety, fire and customer service for staff and visitors to the building.

Closing Date - 8th July 2024

Shortlisting - 9th July 2024

Interview - TBC

Main duties of the job

Responsible for the management and supervision of the Reception and estates and facilities administration team based at New Mill, with a focus on delivering a high quality, effective and efficient customer-focused will ensure all activities are carried out in line with agreed procedures, protocols, and timescales, ensuring supportive joined up working between and across members of the team. You will ensure adequate staffing levels, workload planning and prioritisation of will be responsible for building custodian duties at New Mill, ensuring staff, visitors and contractors follow necessary building security procedures, and you will be responsible for the completion of scheduled health and safety and fire safety checks within the building.

About us

Everything we do is underpinned by our core values: -We Care - We act with respect and empathy, and always value differenceWe Listen - We understand people's views and respond to their individual needsWe Deliver - We develop and provide excellent services and support our partnersWe will consider a variety of flexible working arrangements to enable staff to balance their work and home lives and support staff by offering a fantastic range of benefits including :Increase mileage rates for > 3500A wide range of health and wellbeing support packagesA range of internal and external development and learning opportunitiesPlus many are also proud to pledge our support to the Armed Forces and hold a Bronze Award in the Defence Employer Recognition is dedicated to environmental and social sustainability by delivering on the commitments within our Green Plan. All staff are actively encouraged and supported to participate in training and to identify and implement sustainable quality improvement across all service areas and activities.

Job description

Job responsibilities

Please read the attached Job description and person specification for more details about this exciting role.

Right to Work in the UK

Prior to your appointment you will be asked to provide confirmation of your right to work and reside in the UK. During your continued employment with the Trust, you have a personal responsibility to notify your manager as soon as possible should there be any changes to your right to work status.Regrettably, if the role is not eligible for sponsorship under the Trusts eligibility criteria, the Trust are unable to extend your employment beyond the expiration of your current visa. The Trust is not responsible or liable for ensuring that your employment continues after this a condition of continuous employment, it essential you maintain the legal right to work in the United Kingdom throughout the duration of your employment with Bradford District Care NHS Foundation Trust (BDCFT). Any change in your right-to-work status, including but not limited to visa expiration, revocation, or denial of renewal, may impact your eligibility for employment with the Trust. It is your responsibility to promptly inform your Line Manager of any changes in your right-to-work status immediately and to provide necessary documentation for verification purposes. Failure to obtain or renew your visa in a timely manner is a breach of employment conditions and will result in termination of your employment. We appreciate your attention to this matter and your commitment to fulfilling this requirement promptly.

Person Specification

Qualifications

Essential

NVQ/ILM Level 3 Management Certificate or equivalent Good Standard of Education in English & Maths

Desirable

NHS Level 3 in Customer Care or Equivalent

Training

Essential

Fire Warden Training First Aid Training

Desirable

Mental Health First Aid Training

Experience

Essential

Previous supervisory experience Front of house reception experience Experience in a similar role Experience of planning staff rotas and cover: scheduling and arrange meetings Experience of organising competing demands and workloads Experience of setting up and maintaining administrative systems and processes

Desirable

Previous experience working within a healthcare setting.

Knowledge

Essential

Good degree of literacy, accuracy and numeracy Good knowledge of computer applications including Microsoft Office Suite (Word, Excel, Teams, Outlook) and computerised switch-board Understanding of Trust policies including supporting attendance and people performance management

Desirable

Awareness of Health & Safety Issues Awareness of Moving & Handling Issues

Skills

Essential

Able to engage, support and motivate staff Excellent communication skills Teamwork - sharing knowledge and training Can demonstrate attention to detail. Ability to manage and maintain office systems. Ability to word process documents and present reports effectively. Ability to undertake surveys or audits, as necessary to own work. Able to prioritise work effectively for self and others and deal with non-routine tasks under pressure.

Attitude/Approach

Essential

To maintain and develop positive relationships with colleagues. Motivated and enthusiastic. Sensitive to others needs or feelings. Courteous. Punctual Flexible in approach to supporting colleagues and the service. To take responsibility for self. Positive attitude towards sharing knowledge and teamwork. Demonstrates self-awareness strengths, weaknesses, personal qualities and skills

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