Receptionist / Administrator

**ROLE PROFILE**

**Role Title: Receptionist / Administrator**

**Location: Office based (Saltaire)**

Surpass Assessment successfully supplies some of the largest and most prestigious certification and examination organisations in the world with its onscreen testing solution, the Surpass Platform, which enables the creation and delivery of millions of exams each year.

**Role Purpose**:
Reporting to the Office Manager, the Receptionist / Administrator will work closely with Surpass’ Chief HR Officer to help with the growing workload. You will be responsible for reception duties, answering calls, and assisting with office / building related issues that arise. You will also assist with Finance and HR related tasks. Key attributes for this role are self-confidence, initiative, a proactive hands-on approach to getting work done, excellent organisation and communication skills. This role is office based, 4 days a week.

**Accountabilities**

**Reception / Admin**
- Greet visitors to Surpass
- Deal with incoming and outgoing mail (and postage and stamp purchasing)
- Prepare shipments, organise courier collections and take delivery of parcels
- Daily checks of office, including meeting rooms and kitchens
- Filing
- Front of house
- Assist with event planning including staff Christmas party, summer away day etc
- Ad hoc work for departments when required
- Assist with travel and accommodation bookings - national and international
- Diarise and book meeting rooms
- Fire warden
- Assist with Test Centre exam days and HR duties (e.g. processing DBS checks)
- Assist Finance with inputting and processing of company accounts information: purchase ledger and invoicing; filing; any knowledge of Sage is beneficial, but training can be provided
- Strong understanding of Excel, Word, Outlook, and PowerPoint preferred
- Any other duties considered to be commensurate with the level of this role, which may reasonably be required of you.

**Facilities**
- Maintain stock of stationery, supplies for photocopier, binding machines etc
- Arrange catering for external client meetings / training sessions
- Order kitchen supplies (tea, coffee, milk, washing up liquid etc)
- Liaise with cleaning company and building management company when required.

**PERSON SPECIFICATION**

**Key Skills and Abilities**
- Works Collaboratively - a desire and ability to work collaboratively with colleagues; a team player with excellent interpersonal skills
- Quality Focus - attention to detail and a commitment to meticulous accuracy; checks work for mistakes and omissions
- Problem Solving and Innovation - self-starter, who uses their own initiative; actively provides solutions to problems
- Flexibility and Adaptability - flexible in approach to work; can adapt to changing work demands; willingness to get involved in large breadth of work - to be hands-on in tackling what may be perceived as more repetitive or menial tasks
- Planning and organising - can prioritise to meet tight deadlines, whilst remaining calm; possesses excellent organisation and time management skills
- Communication - strong interpersonal and verbal and written communication skills; can convey information concisely and accurately; displays the confidence and ability to operate at all levels of an organisation
- Determination - drive to deliver agreed outcomes and raise standards of performance; ability to work independently

**Benefits package**:

- Salary negotiable according to experience
- Hours - 28 per week (with paid or flexible additional hours as required)
- 25 days holiday per year (Jan-Dec) pro rata, plus 8 days public holidays pro rata and birthday holiday (therefore, 20 days annual leave, plus 6.5 days bank holiday)
- Upon successful completion of your 3 month probation period you will be entitled to join the company’s Group Personal Pension Scheme, whereby Surpass will match employee contributions up to 5% (increasing with years’ service)
- After your probation period you will be entitled to join the company’s Bupa Healthcare scheme, Medicash cash plan scheme, and Life Assurance Scheme (lump sum benefit, 2 x salary)
- Additional benefits include:

- Finish early twice a month (this will be a granted on the Monday of the applicable week, as long as this does not coincide with an onsite exam day)
- Holiday purchasing scheme (up to 5 days can be bought or sold)
- Flexible bank holidays
- Employee Assistance Programme
- Length of Service recognition scheme
- Allocated budget for team lunches/activities
- Free fruit / healthy snack in office
- Recommend a friend - a successful recommendation of a new employee means you’ll receive £400 at the new starter’s 3- and 12-month points
- Techscheme
- Octopus Electric Car Leasing Scheme
- Cycle to work scheme
- MetroCard scheme
- Free access to Microsoft courses via their Enterprise Skills Initiative
- Enhanced parental pay after 2 years’ service
- Bupa Menopause Plan
- IVF support.

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