ECC Project Support Officer

3 weeks ago

Worthing, United Kingdom University Hospitals Sussex NHS Foundation Trust Full time

Job overview

We are recruiting for a position based in our friendly and supportive team to support projects related to patient communications including text messaging, validations, surveys, questionnaires and the new OP Booking Call Centre. 


We are looking for an enthusiastic and motivated person who is able to work well both within a team as well as unsupervised home working with strong self motivation, confidence & an eye for detail . Once fully trained there will be a working pattern of 1-2 day's onsite and 2-3 days working from home.

Whilst full support will always be available you will need the motivation and strong self discipline to manage your own assigned workload and escalate where necessary. Attention to detail is essential as you will be dealing with repetition where accuracy is key. You will need to be I.T competent and have experience with a variety of software.

NHS experience and technical expertise in patient communications systems would be advantageous though not essential as full training will be given for the right person.

Main duties of the job

Day to Day Management of the Netcall Patient Communication System

including - Text messaging, Questionnaires, Survey and Call Centre.

Working with fellow ECC colleagues to ensure that communications are effective in reducing the long waiting patients with particular emphasis on 52w and above. 

Working for our organisation

At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust.

We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work life balance - because we know that to look after others we must first look after ourselves. 

As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.

We look forward to receiving your application and the start of your journey with UHSussex. 

Detailed job description and main responsibilities

Day to Day Management of the Netcall Patient Communication System

including - Text messaging, Questionnaires, Survey and Call Centre. Services will regularly contact this role to update communication preferences for each clinic, discuss needs for speciality specific pre and post appointment patient questionnaires

Working with fellow ECC colleagues to ensure that communications are effective in reducing the long waiting patients with particular emphasis on 52w and above. 

Person specification

Experience

Essential criteria

Has the individual had techincal experience in management NHS Systems such as Careflow, Netcall, PKB Has the individual had experience with dealing with patients (directly or indirect communcations) Has the individual had experience validating an RTT Pathway

Desirable criteria

Has the individual had experience with RPA

Equality, Diversity & Inclusion

Essential criteria

Evidence of having championed diversity in previous roles (as appropriate to role) Evidence of having undertaken own development to improve understanding of equalities issues

Important information for applicants

Flexible Working: If you would like to explore potential options regarding flexible working please speak with the appropriate recruiting/line manager. 

DBS Checks: As part of our commitment to a safe working environment, we undertake a Disclosure and Barring Service check on all new employees where the role is eligible for a criminal record check . We make offers in line with the Rehabilitation of Offenders Act 1975.

Skilled Worker Visa: Applications for Skilled Worker sponsorship are welcome for those that meet the Visa and Immigrations eligibility criteria. For further information please visit the gov.uk website searching for Skilled Worker.

Closing adverts early: Please apply as early as you're able for this role. In the event of exceptional interest we may close adverts earlier than specified.

UHSussex reserves the right to close the role early if we receive a high volume of applications

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