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Revenue & Benefits Officer

2 months ago

Middlesbrough, United Kingdom Concept Resources Full time
Job Description

Purpose of the Post:

 

The role is interchangeable between Middlesbrough Councils Revenue Service and Benefit Service and is an introductory level advisor position.

 

To issue the right bill, to the right person, to ensure the right amount is paid at the right time.

 

To pay the right person, the right amount, at the right time.

 

To do things perfectly to conclusion, or if this is not possible, set it up so it can be done perfectly to conclusion as quickly as possible.

 

Duties and Responsibilities:

 

1. To develop the necessary skills to maintain and update all Council Tax and National Non-Domestic Rates (NNDR) accounts including amendments to liability; methods of payment; applications for discounts, relief’s, exemptions, and disregards; setting up and maintaining computer records; keeping the customer informed.

 

2. To become competent in maintaining and updating all Benefits cases including amendments to claim; suspending and withdrawing claims; new applications; setting up and maintaining computer records; keeping the customer informed.

 

3. To learn how to update all accounts in relation to recovery of Housing Benefit Overpayments.

 

4. To develop the necessary skills to negotiate with Housing Benefit Sundry Debtors to maximise recovery rates and ensure arrangements are adhered to.

 

5. To become familiar with taking the appropriate action to ensure all issues connected with customer accounts and claims are resolved.

 

6. To develop the necessary skills to maintain and update all Free School Meal cases including new applications; setting up and maintaining system records; keeping the customer informed.

 

7. To learn how to resolve to conclusion telephone, face-to-face and written enquiries from members of the public, external agencies, and council employees.

 

8. Be able to carry out visits to determine entitlement to benefit.

 

9. To develop the required knowledge to take action to ensure that all issues connected with the customer’s account and claims are resolved.

 

10. Once fully trained, have the necessary skills to assist in the training of other staff.

 

11. Develop skills to work constantly/consistently to identify service and quality improvements within the team as well as analysing new ways to complete current tasks to both improve the quality and reduce the cost of delivery.

 

12. Once fully trained, attend County or Magistrates Court as and when required.

 



Requirements

QUALIFICATIONS:

 

Essential

X

Desirable

X

1. GCSE Grade 4 or above or equivalent in Maths and English.

 

X

 

KNOWLEDGE & EXPERIENCE:

 

 

 

2. Experience in Council Tax and Business Rates, Billing & Recovery, processing activities and/or experience in Housing Benefit and Council Tax Support, processing activities / legislation.

 

X

3. Demonstrated skill and knowledge of understanding and meeting the needs of customers.

X

 

4. Experience of working within a front line service.

 

 

X

5. Excellent working relationships with a strong focus on teamwork within a rapidly changing environment.

X

 

6. Experience of using a Revenues and Benefits Software Solution.

 

X

7. Experience of working within a Document Management, Workflow management system.

 

X

8. Ability to communicate effectively at all levels.

 

X

 

9. Good verbal, written and organisational skills.

 

X

 

10. Ability to cope with constant change and flexing between different disciplines (Revenues, Benefits, Overpayments etc).

X

 

11. Ability to work alone and self-manage, equally can work well within a team.

X

 

12. Approachable and demonstrates a ‘can do’ attitude.

 

X

 

13. Highly motivated and demonstrates a flexible approach to working hours.

X




Requirements
Right to work 2 References DBS IRRV Desirable