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Revenue Collection Officer
2 months ago
We are seeking a skilled Revenue Collection Officer to join our team at Middlesbrough Council. As a key member of our revenue team, you will play a crucial role in maximizing cash collection and providing excellent customer service to our residents.
Key Responsibilities- Manage a caseload of customer contacts, ensuring all cases are dealt with to conclusion in accordance with statutory regulations, policies, and procedures.
- Utilize effective verbal and written communication skills to negotiate with customers and resolve disputes.
- Work collaboratively with the team to achieve revenue collection targets and improve customer satisfaction.
- Stay up-to-date with relevant legislation and regulatory requirements, ensuring compliance with all relevant standards.
- Proven experience in customer service, debt recovery, and revenue collection.
- Excellent communication and negotiation skills, with the ability to work with customers from diverse backgrounds.
- Strong attention to detail and ability to work accurately in a fast-paced environment.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction.
- A competitive salary and benefits package.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative team environment.
Please note that this role is subject to a Baseline Personnel Security Standard Check, which includes a Verification of Criminal Record check (unspent convictions only).