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Revenues and Benefits Officer

4 months ago

Middlesbrough, United Kingdom Middlesbrough Council Full time

**Reference**:R0003130

**Service Area**:Financial Governance and Revenues

**Directorate**:Finance

**Salary**:£23,194 - £25,878 (depending on experience)

**Hours**:37 hours per week

**Contractual Status**:Permanent

Calling all talented revenues, benefits, debt recovery, financial advice and customer service professionals

We are looking for passionate, highly-motivated individuals to join our award-winning Resident and Business Support Service.

What we need from you: Previous experience of working in revenues, benefits or debt recovery, or exemplary proven experience in customer service, as well as effective verbal and written communication skills and excellent attention to detail. You will be self-motivated, able to work under pressure and be a real team player.

If you already have experience of working within Revenues and Benefits you are likely to join as a Revenues and Benefits Officer. Alternatively, if you do not have any such experience, you will be recruited into a Revenues and Benefits Assistant with full training being provided to enable you to meet the standards required to become an Officer.

You will have responsibility for a caseload which will include customer contact through multiple channels including our phone lines and in-person contact centre, personally ensuring all cases are dealt with to conclusion in accordance with all relevant statutory regulations, policies and procedures.

What we can offer: The opportunity to agile work either from home or from our fantastic new flagship council offices; ongoing training and development; hugely varied, interesting and rewarding work; fantastic career progression opportunities; and a real team spirit in an innovative, responsive and growing service area.

**Job Types**: Full-time, Permanent

**Salary**: £23,194.00-£25,878.00 per year

**Benefits**:

- Additional leave
- Casual dress
- Company pension
- Cycle to work scheme
- Employee discount
- Sick pay
- Store discount
- Work from home

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: R0003130