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MNVP Volunteer Coordinator

4 months ago

Nottingham, United Kingdom NHS Nottingham and Nottinghamshire Integrated Care Board Full time

Job summary

A Maternity & Neonatal Voices Partnership (MNVP) is an independent team made up of women, birthing people and their families; Providers; the Integrated Care Board (ICB); who commission health services, the Local Authority (LA), who commission public health and social care, and Voluntary Organisations.

The Nottingham and Nottinghamshire MNVP includes the areas of Nottingham City and Nottinghamshire County, incorporating two Hospital Providers: Nottingham University Hospitals (NUH) NHS Trust and Sherwood Forest Hospitals (SFH) NHS Foundation Trust.

The MNVP works in collaboration with system partners within the local Maternity & Neonatal System (LMNS) to support service improvements.

Our MNVP also includes a great team of passionate MNVP volunteers who represent and reach out to local women, birthing persons and their families to gather feedback on their experiences. Some volunteers also collaborate with the Providers to support service improvements based on the voice of our service users.

We are recruiting to the position of MNVP Volunteer Coordinator to support us in delivering these responsibilities. It is hoped that a Volunteer Coordinator will be an enabler for our MNVP volunteers to effectively listen, gather feedback from service users and to feel confident to get involved with service improvement activities.

Main duties of the job

The Volunteer Coordinator will support our MNVP through the supervision of a team of volunteers across Nottingham & Nottinghamshire. The role will include recruiting, training and supporting current and new MNVP volunteers, keeping a database of volunteer information and skills, understanding and summarising opportunities for volunteers to be included in service improvements in maternity and/or neonatal care, and then matching volunteers to the opportunities that suit their different skills and activities.

The Volunteer Coordinator will offer support to volunteers' to claim expenses and reimbursement for their involvement and also guidance to volunteers to plan and use their time effectively. The latter may include accompanying volunteers to initial meetings with stakeholders to support confidence and relationship building where requested.

The Volunteer Coordinator will create highlight reports and newsletters to share the involvement and impact that the volunteers have made.

About us

This advertised post will sit within the Local Maternity & Neonatal System Programme Management Office (LMNS PMO), a team within the ICB who has oversight and supports transformation of local maternity and neonatal care and who also host the MNVP.

Our vision is for maternity services across Nottingham & Nottinghamshire to become safer, more personalised, kinder, professional and more family friendly; where every woman or birthing person has access to information to make decisions about their care; and where they and the baby can access support that is centered around their individual needs and circumstances.

The postholder will be expected to work within the ICB values:

1) Open and Honest

2) Compassionate and Respectful

3) Innovative and

4) Work collaboratively.

Job description

Job responsibilities

Qualifications & Training: Educated to a diploma level or have significant equivalent experience in a relevant field (communications, administration, health & social care)

Knowledge & Experience:

Experience of working in an NHS or Public Sector or Voluntary organisation Experience of working in collaboration with a range of partners Experience of line management or supervision Experience of supporting volunteers, service users or people with lived experience to work in collaboration with service providers Experience of recruiting and training volunteers Experience of setting up and maintaining databases holding volunteer details Experience of managing financial processes including reimbursement and expense claims Experience of motivating and/or negotiating with others on best practice and ways of working Understand policies and drivers to improve maternity and neonatal care including Ockenden, CQC and NHSE 3yr delivery plan Understand the principles of coproduction with examples of how this is achieved Experience of local maternity or neonatal services professionally and /or personally Knowledge of coproduction approaches to supporting people with lived experience to coproduce activity as an equal partner

Skills & Abilities:

Able to build relationships and communicate with a wide range of people Able to create and deliver effective training materials Able to remain professional in receipt of complex, confidential or sensitive information Excellent planning, administration & organisational skills but with a flexible approach to changes in service and timescales Able to prepare, organise and implement internal processes and policies to uphold the ICBs values lone worker policy, DBS checks, Able to develop and update informative and creative volunteer information packs, documents & newsletters Able to use and maintain confidential and secure databases to capture and record volunteer contact information Able to develop accurate and informative highlight reports to demonstrate volunteer impact Ability to use a range of IT packages including Sharepoint and Microsoft Office Able to work flexibly to meet the needs of volunteers Able to use own judgement or initiative to make decisions that will support volunteering opportunities when there are multiple options available

Personal attributes:

Passionate about volunteer work Commitment to actively seeking out opportunities to working with diverse voices and communities Personable and approachable Enthusiastic about service improvements in maternity & neonatal care Willingness to travel across Nottinghamshire for events and activities if required Team worker Commitment to personal development and growth Person Specification

Qualifications & Training

Essential

Educated to a diploma level or have significant equivalent experience in a relevant field (communications, administration, health & social care)

Knowledge and Experience

Essential

Experience of working in an NHS or Public Sector or Voluntary organisation Experience of working in collaboration with a range of partners Experience of line management or supervision Experience of supporting volunteers, service users or people with lived experience to work in collaboration with service providers Experience of recruiting and training volunteers Experience of setting up and maintaining databases holding volunteer details Experience of managing financial processes including reimbursement and expense claims Experience of motivating and/or negotiating with others on best practice and ways of working Understand policies and drivers to improve maternity and neonatal care including Ockenden, CQC and NHSE 3yr delivery plan Understand the principles of coproduction with examples of how this is achieved

Desirable

Experience of local maternity or neonatal services professionally and /or personally Knowledge of coproduction approaches to supporting people with lived experience to coproduce activity as an equal partner

Skills & Abilities

Essential

Able to build relationships and communicate with a wide range of people Able to create and deliver effective training materials Able to remain professional in receipt of complex, confidential or sensitive information Excellent planning, administration & organisational skills but with a flexible approach to changes in service and timescales Able to prepare, organise and implement internal processes and policies to uphold the ICBs values lone worker policy, DBS checks Able to develop and update informative and creative volunteer information packs, documents & newsletters Able to use and maintain confidential and secure databases to capture and record volunteer contact information Able to develop accurate and informative highlight reports to demonstrate volunteer impact Ability to use a range of IT packages including Sharepoint and Microsoft Office Able to work flexibly to meet the needs of volunteers Able to use own judgement or initiative to make decisions that will support volunteering opportunities when there are multiple options available

Personal Attributes

Essential

Passionate about volunteer work Commitment to actively seeking out opportunities to working with diverse voices and communities Personable and approachable Enthusiastic about service improvements in maternity & neonatal care Willingness to travel across Nottinghamshire for events and activities if required Team worker Commitment to personal development and growth