We have other current jobs related to this field that you can find below
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Guest Service Coordinator
3 months ago
Sunninghill, United Kingdom Coworth Park Full time**Description** We care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Coordinator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can...
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Guest Services Assistant
3 months ago
Sunninghill, United Kingdom Coworth Park Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...
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Guest Services Assistant
2 months ago
Sunninghill, United Kingdom Coworth Park Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Assistant you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest...
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Guest Services Co-ordinator
3 months ago
Sunninghill, United Kingdom Coworth Park Full timeWe care about your career and are known for having the absolute best people in the industry. When you join us as a Guest Services Co-ordinator you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the...
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Guest Services Co-ordinator Shift Leader
2 months ago
Sunninghill, United Kingdom Coworth Park Full timeTo supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments. **_ What you'll get_** As a Guest Services Co-ordinator shift Leader at Coworth Park, here are just some of the great benefits you will receive: - Complimentary...
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Guest Services Supervisor
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeAs a pivotal member of our team, the Guest Services Supervisor plays a crucial role in overseeing the Guest Service Receptionists, ensuring that all essential tasks are executed efficiently each day. This position is key to maintaining seamless operations during shifts and fostering effective communication with various departments.What We OfferAt Coworth...
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Guest Services Supervisor
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeRole OverviewAs a Guest Services Supervisor, you will oversee the Guest Service Reception team, ensuring that all daily responsibilities are fulfilled efficiently. Your leadership will be crucial in maintaining seamless operations during your shift and fostering effective communication with various departments.What We OfferAt Coworth Park, as a Guest...
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Guest Services Supervisor
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeAs a Guest Services Supervisor, you will oversee the Guest Service Reception team, ensuring that all daily responsibilities are fulfilled efficiently. Your role is crucial in maintaining seamless operations during your shift and facilitating effective communication with other departments.BenefitsIn your position as a Guest Services Supervisor at Coworth...
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Guest Services Supervisor
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeAs a Guest Services Supervisor, you will oversee the Guest Service Reception team, ensuring that all essential tasks are executed efficiently on a daily basis. Your role is pivotal in maintaining seamless operations during your shift and facilitating effective communication with other departments.What We OfferAt Coworth Park, as a Guest Services Supervisor,...
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Guest Services Supervisor
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeAs a pivotal member of our team, the Guest Services Supervisor will oversee the Guest Service Receptionists, ensuring that all essential tasks are fulfilled each day. This role is crucial for maintaining seamless operations during shifts and fostering effective communication with various departments.What You Will ReceiveIn your role as a Guest Services...
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Guest Services Co-ordinator Shift Leader
3 months ago
Sunninghill, United Kingdom Coworth Park Full timeTo supervise the Guest Service Receptionists, ensuring that all required tasks are completed on a daily basis. To ensure smooth running for their shift and communication with other departments.What you'll getAs a Guest Services Co-ordinator shift Leader at Coworth Park, here are just some of the great benefits you will receive:Complimentary nights with...
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Guest Service Manager
1 month ago
Sunninghill, United Kingdom Coworth Park Full timeJoin us as a Guest Service Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...
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Guest Service Manager
1 month ago
Sunninghill, United Kingdom Coworth Park Full timeJoin us as a Guest Service Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...
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Head of Guest Services
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeBecome a vital part of our esteemed hotel as the Head of Guest Services and take the next step in your professional journey. We are dedicated to fostering your development and assisting you in achieving your utmost potential. By joining our team, you will have the chance to thrive in your profession and establish yourself as a distinguished leader in the...
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Head of Guest Services
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeWe invite you to become a vital part of our esteemed hotel as the Head of Guest Services, where you will embark on a fulfilling career journey. Our commitment to your professional development ensures that you will have the chance to thrive in your role and establish yourself as a prominent figure in the hospitality industry.What We ProvideAs the Head of...
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Guest Service Manager
3 months ago
Sunninghill, United Kingdom Coworth Park Full timeJoin us as a Guest Service Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...
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Guest Services Assistant
2 months ago
Sunninghill, United Kingdom Coworth Park Full timeJoin usas a Guest Services Attendant at Coworth Park, recently recognised as one of TheSunday Times Top 10 Best Places to Work for in 2024. We continually strive tobuild and nurture a culture where inclusiveness is part of our DNA, reflectedin our values of passion, personality, respect, working together, andcreativity. We believe that a variety of...
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Guest Services Attendant
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeCoworth Park is in search of a committed Guest Services Attendant to enhance our team. In this role, you will be instrumental in greeting visitors and ensuring their satisfaction throughout their visit. You will have the chance to craft unforgettable moments for our guests while maintaining the esteemed standards of our venue.Advantages of Being Part of Our...
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Guest Services Team Leader
2 weeks ago
Sunninghill, United Kingdom Coworth Park Full timeAt Coworth Park, we value your professional journey and pride ourselves on having the finest talent in the hospitality sector. As a Guest Services Team Leader, you will embark on a distinctive opportunity to be recognized as a leader in your field. You will gain insights not only from your esteemed colleagues but also through our renowned training academy,...
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Guest Receptionist
6 days ago
Sunninghill, United Kingdom Coworth Park Full timeCoworth Park is seeking a dedicated Guest Receptionist to join our team. As a Guest Receptionist, you will play a crucial role in welcoming guests and ensuring their comfort during their stay. You will have the opportunity to create memorable experiences for our guests and uphold the high standards of our establishment. Benefits: Employee bonus scheme and...
![Coworth Park](https://media.trabajo.org/img/noimg.jpg)
Night Guest Service Manager
3 months ago
Join us as a Night Guest Service Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.
This role will lead the Front of House operation on a nightly basis in order to provide an exceptional guest experience, from arrival through to departure.
what you'll get:
- Complimentary nights with breakfast within Dorchester Collection
- 50% F&B discount at selected restaurants
- Very generous Employee Introductory Scheme offered
- Team members' awards and incentives schemes
- Contributory pension scheme entitlement from date of commencement
- Life assurance cover for all team members
- Uniform laundered complimentary
- Complimentary meals whilst on duty at our team members' restaurants
- Complimentary Internet at allocated computers in team areas
- Interest free Season Ticket Loan / Cycle to work scheme
- Occupational Health, including subsidised massage treatments and health clinics
- Complimentary Eye Test for VDU users
- Duty Manager responsibilities – to oversee the nightly running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
- Ultimately responsible for the provision of a seamless guest experience.
- Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
- Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
- Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
- High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park. In addition promoting hotel services and facilities.
- Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
- Daily reporting – nightly reports
- Run end of day using the hotels operating system
- Create daily briefing sheet
- Send out report pack to HOD’s
- To coordinate with all hotel departments by anticipating and communicating guests needs.
- Daily Inspection of Front of House/ Back Office areas and guest rooms.
- Following up on guest complaints and queries from the day
- Live our values on a daily basis through being a Coworth Park brand ambassador
- Comply with all statutory and company health and safety, fire, bomb and security regulations
- Ensure job required certificates are kept up to date
- Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
- You may on occasion be required to adjust your hours of work to cover the hotel needs
- 5 star experience
- Previous Duty Manager experience
- Computer Management system
- Customer orientated
- Good written and spoken English
- Good organisation
- Team player
- Opera Knowledge is desirable
- Full and Clean Driving Licence
We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you require any accommodations during the application process, please contact the People & Culture team at HumanResources.CPA@dorchestercollection.com