Domestic Abuse

2 weeks ago

Milton Keynes, United Kingdom Grand Union Housing Group Full time

Are you passionate about making a difference in people’s lives? We're looking for a dedicated Domestic Abuse & Safeguarding Advisor to be part of our mission in supporting a life free from abuse for our customers and colleagues. This role is all about providing quality, empathetic support to those in need, working within a team committed to safeguarding, and promoting an abuse-aware culture.

What you’ll be doing ️

  • Managing a caseload, keeping accurate records for safeguarding and domestic abuse cases.
  • Working closely with other agencies to provide collaborative support for those affected by abuse.
  • Supporting team visits to domestic abuse refuges and assisting with related housing needs.
  • Maintaining a non-judgmental, customer-led approach in assessing risks and customer choices, especially around housing and safety.
  • Reviewing MARAC agendas and ensuring Life24 alarm systems are in place and up-to-date.
  • Managing the referral inbox, ensuring timely responses and offering guidance on safeguarding within the organisation.
  • Supporting data collection for reporting, training, and accreditation.
  • Acting as a Domestic Abuse Responder, offering resources and support to colleagues facing abuse.
  • Adhering to Health & Safety, Lone Working, and GDPR guidelines to maintain a safe, compliant environment.
  • Sharing information appropriately with internal teams and external partners to enhance our safeguarding efforts.
  • Keeping skills sharp with regular training, staying current with best practices in the field.

What we’re looking for

  • Experience in a customer-focused role, bringing empathy and care to every interaction.
  • A team player who collaborates to achieve shared goals.
  • Awareness of the many forms of abuse and their warning signs.
  • Ability to recognise when abuse risks escalate and take appropriate action.
  • Confidence in using common IT systems (Teams, Outlook, Word, Excel etc)
  • Commitment to equality, diversity, and inclusion principles.

Perks of working at Grand Union

️ Annual leave of 25 days, rising to 30 days after 5 years of service

Generous pension scheme – employer contribution up to 10%.

Extra day's leave for no sickness absence in the financial year.

Christmas week off (no need to use your annual leave allowance)

Opportunity to buy/sell annual leave.

Enhanced maternity, paternity, and adoption leave.

Paid emergency and compassionate leave.

Life assurance (2x salary).

Generous sick pay.

Free annual flu jabs.

Paid qualification.

Plus more – check out the full list of benefits in the attached document

If you're ready to bring your compassion, expertise, and commitment to a role that truly matters, we'd love to hear from you Apply today and help us on our mission to build safer, stronger communities.

Important Information

Grand Union Housing Group and Longhurst Group are excited to be merging, creating even more opportunities for growth and impact. Learn more about the merger here.

We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

A full driving license is essential for this role.

️A DBS in required for this role

We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.

Closing: 22 November

Phone screening: 28 November

Interviews: 2 December

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