Customer Service Advisor
4 months ago
About the Role
As a Customer Service Advisor you’ll:
Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life - whether that’s saving for a gap year trip, buying a first home, or anything in between. Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online. Forget sales targets, and enjoy the freedom to do what’s right.Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Birmingham Branch.
“Our Birmingham New Street branch sits right in the heart of Birmingham City Centre, with all three of the city’s major train stations within a 10-minute walk of the branch and regular bus services from all around the surrounding areas making us easy to reach by public transport, as well as a large network of public car parks across the City Centre.
There’s never a dull moment in the branch as we support our members with their savings and mortgage needs and strive to get their money working to help them with real life. Whether serving members at the counter, completing account applications in an office, conducting telephone appointments, or simply helping members gain more understanding of technology and the digital services available to them, we do it all at YBS New Street.
Our commitment to our members and the local community doesn’t stop inside the branch. We also have time for volunteering opportunities locally, with our national charitable partner, Fareshare, having a local warehouse just three miles away, along with a host of other locally based charities that our colleagues can spend time volunteering at.
No two days are the same here and our diverse team are all on hand to help new colleagues to settle into their role and begin their development journey with YBS.”
About You
Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:
Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives. Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude. Understanding why it’s important to celebrate different people with different skills, experiences, and opinions. Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike Demonstrating a growth-mindset and making the most of the training and development we offer. Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency Having the ambition to become a leading expert on our products and services. Be dedicated to continuous self-development to stay future-readyAbout Us
At YBS we don’t have shareholders, we have members. We care about people and that includes you. So here, you’ll be respected for who you are, you’ll be able to bring your whole self to work, and you’ll have everything you need to build a long and rewarding career.
Flexibility. We offer a range of flexible working options without unsocial hours, which can help you find a healthy work-life balance. Whether it’s finishing early for an appointment or fitting your studies and hobbies in around your working hours, we can help make it work for you. We’re happy to talk flexible working and you can reach out to us anytime during the recruitment process to discuss this.
Development. We want you to feel challenged here. Whatever your ambitions, we’re committed to helping you develop your skills and move ahead in your career journey. From day one, we’ll set you up for success with a brilliant induction and full training plan, all designed to get you up to speed quickly.
Inclusivity. We’re passionate about creating an inclusive environment where everyone is welcome and able to be themselves. If you’ll go the extra mile to help our members, you’ll fit right in and feel you belong here.
About our Benefits
We offer lots of fantastic rewards that you can make the most of in and out of work, including:
Holiday. You’ll get 25 days plus Bank Holidays, as well as the option to buy up to a further 5 days. Bonus. At YBS we work collaboratively and share in our success together, so when we reach our goals were all rewarded with an on target bonus of 7% of eligible pay (with the opportunity to earn up to a maximum 15%) Pension. We know how important it is to save towards the future, that’s why we’ll contribute up 11% into your YBS pension. Healthcare. Health and wellbeing are an important part of life at YBS, when you join us you’ll have access to a range of health benefits to suit your life including private medical insurance, dental and healthcare plans. My Benefits. When you join YBS you’ll have access to our self-service benefits portal, where you can access a range of retail, hospitality and health discounts-
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