Customer Service Advisor

5 months ago


Birmingham, United Kingdom Community Partnership Personnel Full time

**Customer Service Advisor**

**Birmingham**

**Up to £16.00 per hour**

**Temporary on-going contract (minimum 3 months)**

Think Community Partnership are seeking a Temporary Customer Service Advisor to join our dynamic team and contribute to delivering exceptional customer service during a busy period. As a Temporary Customer Service Advisor, you will play a crucial role in assisting customers with enquiries, resolving issues, and ensuring their overall satisfaction.

**Key Responsibilities**:

- Provide accurate information on housing related services
- Assist customers with rent payments, reports of Anti-Social Behaviour and repairs
- Document customer interactions accurately and comprehensively in the company's CRM system.
- Collaborate with other team members to address complex issues and escalate as necessary.
- Maintain a positive and customer-centric approach to ensure a high level of customer satisfaction.

**Qualifications**:

- Previous customer service experience is preferred, ideally within a housing association or local authority setting
- Strong communication skills, both written and verbal.
- Ability to adapt to a fast-paced environment and work effectively under pressure.
- Basic computer skills and familiarity with CRM software.
- Positive attitude, empathy, and a customer-focused mindset.

If you are enthusiastic about providing excellent customer service and are available for a temporary position, we would love to hear from you. Please submit your CV, highlighting your relevant experience and availability.

Please note that we do have a referral scheme that offers you up to £250.00 in vouchers for each successful referral*

Think Community Partnership are a specialist consultancy that provide temporary and permanent recruitment solutions to housing professionals across the Midlands.

If you're interested in hearing about our current opportunities within the industry, please contact our office on 0121 820 2088

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £14.00-£16.00 per hour

Expected hours: 37 per week

**Benefits**:

- Flexitime
- On-site parking
- Work from home

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Experience**:

- Customer service: 1 year (required)

Ability to Commute:

- Birmingham (required)

Ability to Relocate:

- Birmingham: Relocate before starting work (required)

Work Location: In person



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