Customer Service Advisor

3 days ago


Birmingham, United Kingdom Hart Recruitment Full time

Are you passionate about supporting customers and providing resolutions? This Customer Service Advisor role will suit someone with excellent communication skills who is focussed on creating resolutions for customers. This is a long term interim opportunity to provide customer service support via email, online chat and over the telephone.You will be working on a hybrid basis, 3 days in the office and 2 days from home. Your working hours will be 9.00am to 5.00pm Monday to Friday. Flexibility to support outside of these hours on some occasions will be required. This role is based in Edgbaston, near to Birmingham City Centre and there is free car parking on site.As the Customer Service Advisor, you will be:Providing advice and guidance to internal and external customersLiaising with customers via email, live chat and over the telephoneFollowing queries and complaints through to resolutionUsing multiple IT systems to check information and log conversations The ideal Customer Service Advisor will have:Previous customer service experience, via email and over the telephoneExcellent communication skills, both written and verbalStrong IT skills, the ability to use multiple computer systemsYou may have experience in any of the following: Online Client Support, Customer Helpdesk Advisor, Service Advisor, Service Agent, Inbound Agent, Live Chat Agent, Customer Care Representative, After Sales Agent, Retentions Advisor, After Sales AdvisorYou will receive a salary up to £25,000 per annum, depending on experience



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