Senior Customer Service Advisor
6 months ago
**Senior Customer Service Advisor**
**Birmingham Business Park - Solihull**
**Mon - Fri 08.30 - 17.30**
**up to £27,000 per annum**
**Purpose of the role**:
The role of Senior Customer Service Advisor is to proactively manage customer account contact regarding in flight issues and communication through relationship and inbox management.
**Responsibilities**
- Be a role model who effortlessly embeds our values and behaviours throughout the team, proudly representing The BCAL brand
- Champion a culture of great conversations every time, exceeding customers’ expectations and working to continuously improve the customer journey
- To act as a point of contact for B2B customers, proactively building and maintaining relationships in conjunction with Operational Account Managers and Customer Service Supervisors
- Managing communication of in-flight issues with customers and proactively working with driver operations team to resolve them
- Act as a point of escalation for dissatisfaction relating to designated accounts
- Management of designated account inboxes to ensure timely response and resolution of issues
- Understanding of customer SLA’s and proactively takes steps to achieve them
- Working closely with Driver Operations to deliver great customer outcomes, resolving internal and customer queries
- Arranging and conducting meetings with designated accounts, delivering presentations
- Inbound and outbound Customer Calls
- Provide support and mentoring to Customer Advisors
- Provide day to day support to Customer Service Supervisors
- Deputise for Customer Service Supervisor in their absence
**Skills & Experience**
- A problem solver who adopts a solutions-based approach
- A positive, forward thinking, and innovative approach
- Strongly Customer Service focused with a high standard of customer service ethics
- Well organised and disciplined to manage workloads and priorities to achieve deadlines
- An excellent communicator with strong communication skills verbally and in writing
- A strong team player
- Highly motivated and energetic
- Experience of managing Customer Relationships
- Experience in meeting strict deadlines
- Dynamic approach to complex situations
- Experience producing reports for different audiences
- IT Literate & fast adapting to different packages
- 3 years Customer Service Experience in a contact centre environment
-
Senior Customer Service Advisor
1 week ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full timeSenior Customer Service Advisor BCR/AK/11427 Birmingham- St Paul's Square £25,000 Temp-Perm Bell Cornwall Recruitment's client is a rapidly growing broadband provider based in Birmingham, St Pauls Square. They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline customer...
-
Senior Customer Service Advisor
1 week ago
Birmingham, United Kingdom CV-Library Full timeSenior Customer Service Advisor BCR/AK/11427 Birmingham- St Paul's Square £25,000 Temp-Perm Bell Cornwall Recruitment's client is a rapidly growing broadband provider based in Birmingham, St Pauls Square. They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline...
-
Senior Customer Service Advisor
4 days ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full timeSenior Customer Service AdvisorBCR/AK/11427Birmingham- St Paul's Square£25,000 Temp-PermBell Cornwall Recruitment's client is a rapidly growing broadband provider based in Birmingham, St Pauls Square. They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline customer service whilst...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA fantastic opportunity has arisen for a Customer Service Advisor to join our client based in the Jewellery Quarter, Birmingham. Benefits include a BHSF package, an internal benefits package and 33 days holiday including Bank Holidays. You will be working 37.5 hours per week, 8.30 am to 5.00 pm Monday to Friday, flexibility is required. You will be working...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment. You will be working 37.5 hours per week between the hours of 8.00 am...
-
Mortgage Advisor
1 week ago
Birmingham, United Kingdom Online Mortgage Advisor Full timeSELF EMPLOYED MORTGAGE & PROTECTION ADVISORS - ALL ENQUIRIES PROVIDED !Become an industry recognised expert | Quality targeted enquiries (web & phone) | Full admin provided Online Mortgage Advisor are one of the biggest and best Mortgage enquiry generators in the UK.We are now establishing and growing a world class brokerage.We believe the best advice comes...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Hart Recruitment Full timeA new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links. You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary position. You will be working 37.5 hours per week between the hours of 8.00 am to...
-
Customer Service Advisor
8 hours ago
Birmingham, United Kingdom British Heart Foundation Careers Full timeAre you passionate about delivering exceptional customer service, connecting with people, and making a real difference?Join Our Team as a Customer Services Advisor!At the British Heart Foundation (BHF), we believe every interaction matters.We're looking for dedicated Customer Services Advisors to join our team and help us build long-term relationships with...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Pertemps Network Group Full time**Job Description**: **Customer Service Advisor** **Birmingham** **Temporary** **£12.02 per hour** **Core Hours 08.00am - 17.00pm or 09.00am - 18.00pm ( must be flexible for both shifts )** **About the Company**: A Global Fleet management company is looking to take on experienced Customer Service Advisors on a Temporary basis. This forward-thinking...
-
Service Advisor
6 months ago
Birmingham, United Kingdom KPI People Full time**Service Advisor - Birmingham -** **Basic Salary - £26,000 -** **OTE - £34,000 (uncapped) -** **Extensive Benefits Package -** Our client, a busy franchised car dealership, in Birmingham has the requirement for an experienced Service Advisor to join their successful Aftersales team. **Responsibilities** As a Service Advisor your responsibilities...
-
Customer Service Advisor
7 months ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full timeCustomer Service Advisor BCR/AK/11069 Birmingham - St Paul’s Square £12 per hour 4-6 weeks Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly tech savvy enough to support...
-
Senior Customer Advisor
2 weeks ago
Birmingham, United Kingdom Adecco Full timeJOB TITLE: Senior Customer Advisor (phone number removed) LOCATION: Birmingham DURATION: 6 Months- Potential to extend HOURS: Full - Time - 35 Hours - Monday - Friday between 8am -6pm £13.49 Hourly WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. My...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Bell Cornwall Recruitment Full timeCustomer Service Advisor BCR/AK/10907 Birmingham - St Paul’s Square £10.90 per hour, potential Temporary - Permanent Bell Cornwall Recruitment’s client is a rapidly growing broadband provider with offices across the country. They are currently in need of a temporary customer service advisor ideally with prior knowledge of broadband, and certainly...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Community Partnership Personnel Full time**Customer Service Advisor** **Birmingham** **Up to £16.00 per hour** **Temporary on-going contract (minimum 3 months)** Think Community Partnership are seeking a Temporary Customer Service Advisor to join our dynamic team and contribute to delivering exceptional customer service during a busy period. As a Temporary Customer Service Advisor, you will...
-
Customer Service Advisor
3 weeks ago
Birmingham, United Kingdom Hays Full timeCustomer Service Advisor Job at Birmingham City Council Your new company We are looking for a number of Customer Service Advisors to join the teams within Birmingham City Council.Being the largest leading local authority in the whole of Europe, Birmingham City Council are renowned for their expertise in public services, and we want people with a passion...
-
Customer Service Advisor
1 week ago
Birmingham, United Kingdom Unity Trust Bank Full timeJob Description We are looking for Customer Service Advisors to join our team!Customer Service Advisor OUR VALUES Collaborative, Enabling, Inclusive, Straightforward, Integrity Unity is a bank with a difference.For over 40 years, Unity has supported businesses, communities and organisations that share its values in wanting to contribute to positive economic,...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom Pybus Recruitment Full time**Customer Service Advisor - Erdington, Birmingham** **Salary: Starting from £27,000 + Bonus + Excellent Company Benefits** **Hours: Full-time, 45 hours per week, Monday to Friday with a half-day on Saturday (rotational basis)** **Contract: Permanent** We are currently seeking a dedicated Service Advisor who is committed to delivering outstanding...
-
Senior Customer Advisor
2 weeks ago
Birmingham, United Kingdom CV-Library Full timeJOB TITLE: Senior Customer Advisor (phone number removed) LOCATION: Birmingham DURATION: 6 Months- Potential to extend HOURS: Full - Time - 35 Hours - Monday - Friday between 8am -6pm £13.49 Hourly WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites. My...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom InHealth Group Full time**Role**: Customer Service Advisor Location: Birmingham Salary: 20,319 This is a Full-Time position of 37.5 hours per week paying 20,319. InHealth Intelligence has been and continues to be a proud supporter of the Diabetic Eye Screening Programmes across NHS England and since 2011, InHealth Intelligence has grown to offer fully managed services across the...
-
Customer Service Advisor
6 months ago
Birmingham, United Kingdom supreme recruitment services ltd Full timeSupreme Recruitment are looking for a Customer Service Advisor to join one of our clients to help them support their customer base and help them achieve their goals. You will serve as a point of contact for customers with queries about products, orders and deliveries and provide support for sales representatives. You will be part of small friendly team. As...