Senior Customer Service Advisor

8 hours ago


Birmingham, United Kingdom Bell Cornwall Recruitment Full time

Senior Customer Service AdvisorBCR/AK/11427Birmingham- St Paul's Square£25,000 Temp-PermBell Cornwall Recruitment's client is a rapidly growing broadband provider based in Birmingham, St Pauls Square. They are looking for a Senior Customer Service Advisor, who will lead the team from the front, still engaged in day to day frontline customer service whilst being the point of escalation for team members, and responsible for supporting junior members.The Role:Handling and resolving customer service tickets by phone and emailSupporting and explaining the set up of broadband routers to customers who are strugglingMaintaining a high standard of service to ensure customer retentionBeing a confident problem solver of more complex issuesSupport, and lead the junior members of the teamThe Ideal Senior Customer Service Advisor will have:Experience with customer service within the Utilities sectorA background of customer service within broadband, and solid knowledge of this would be highly desirableExcellent telephone mannerProfessional attitude, with excellent time keeping and genuine interest in customer experienceAbility to commute to St Paul's Square, Birmingham for a full time in the office positionInterested? Please click the 'APPLY' button nowBCR aim to get back to all successful applicants within 24 hours however if you have not received a response within this period then it may be that your application has been unsuccessful.BELL CORNWALL RECRUITMENTWe want to make finding a job that you will love as effortless as possible and can offer evening appointments to fit around your working life. Love Work Be Happy Follow BCR on Twitter @LoveWorkBeHappy to view all of the latest jobs. (For the purposes of recruiting for this vacancy Bell Cornwall Recruitment is acting as a recruitment agency. Bell Cornwall Recruitment is an equal opportunities employer who welcomes applications from all age groups)



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