Customer Service Advisor

3 weeks ago

Birmingham, United Kingdom Pertemps Network Group Full time

**Job Description**:
**Customer Service Advisor**

**Birmingham**

**Temporary**

**£12.02 per hour**

**Core Hours 08.00am - 17.00pm or 09.00am - 18.00pm ( must be flexible for both shifts )**

**About the Company**:
A Global Fleet management company is looking to take on experienced Customer Service Advisors on a Temporary basis. This forward-thinking company with state-of-the-art offices are rapidly expanding, so this is the perfect time to join the fun and kick start a fantastic career. A family run business that has gone from strength to strength and has offices on a Global scale including, Germany, UK, and the US, and is working with huge brands. They are changing the world of Fleet
**About The Customer Service Advisor Position**:

- Take incoming calls from customers who wish to organise service, maintenance, and repairs for their company vehicles- Receive calls from customers who have broken down- Organise and book service, maintenance, and repairs with the appropriate suppliers- Ensure that recovery vehicles are organised promptly- Organise courtesy vehicles or make first arrangement for rental vehicles- Schedule other ancillary services as required- Keep customers and other interested parties informed of progress- Escalate any concerns to the department Team Leader- Ad hoc tasks as required by the business**Skills and Experience required for the Customer Service Advisor**:
- Experience of working within a customer service-related role is essential, ideally in a service or contact centre environment- Experience of working within a pressurised environment, with the ability to remain calm, empathetic, and professional in difficult situations- Comfortable working to targets and deadlines- Experience in the motor industry is desirable, but not essential- The ability to multitask and use own initiative to solve problems- Ability to prioritise own workload and proven experience of working to tight deadlines- Ability to deal with a variety of situations with diplomacy whilst remaining calm- Excellent questioning and listening skills with an ability to assimilate accurate information- Consistently professional telephone manner when dealing with internal and external calls- Committed to delivery excellent customer service within agreed parameters**Please note that the above role requires a minimum of 2 years plus experience within a call centre/ customer service position. Fleet experience would be desirable, but not an**
**essential**.
***

**If you are interested in this exciting opportunity, please “HIT APPLY” and attach an up-to-date CV. Thank you.

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