ServiceNow Business Analyst

2 weeks ago


Par, United Kingdom Nastech Global Full time
Job Title: ServiceNow BusinessAnalyst
Location: Edgewater Park NJ/Remote
Terms: Contract
Must Haves/Nice to Haves
13 years of ServiceNow and Power BI
IT ServiceManagement Exp
Dashboards and BuildingReports Position Summary
The Business Analyst plays a vital role as aliaison between various IT teams ensuring the delivery ofhighquality support services and maintaining customer satisfaction.This position involves understanding the organizations overallbusiness needs and IT support trends to optimize support services.Key responsibilities include researching issues identifying rootcauses and implementing solutions to minimize incident volumes. Therole also involves operational support audits reporting and projectparticipation to enhance internal customer experience and ITtools.

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