Travel Operations Executive

1 month ago

Farnborough, United Kingdom Inghams & Santa's Lapland Full time

The great outdoors is our happy place and itsopen all year round. Ski the slopes walk the walks and explore theLapland wilderness. If natures in your nature if youre itching foradventure youve found your people.

Weare united by our shared passion for our exceptional brands Inghamsand Santas Lapland. Driven by a strong sense of purpose stayingtrue to our commitment to our people and planet.

If youre looking for a career thats not just ajob but a fulfilling adventure we welcome you to exploreopportunities with us. Join our team and be part of a dynamicpurposedriven business dedicated to making a positive impact in theworld.Join us on our journey creating extraordinary travelexperiences for all.

Our vision is to be themost loved travel company in our markets famous for customerexperience and sustainable travel.

We put peopleat the heart of everything we do and are proud of the extensivebenefits we offer.

This role is based inFarnborough Hampshire with 2 days per week in the office. Ouroffice is within walking distance of the train station and has freeparking. This is a fulltime position however work life balance isimportant to us and so we are open to discussion on flexibleworking patterns (minimum 4 days perweek).

Salary: 25000

About therole:

Responsible for maintaining thecommunications with our suppliers using our Mythos booking system.You will liaise with multiple areas of the business and beresponsible for keeping suppliers up to date with holiday bookingdata.This will include sending updates and requests via the systemas well as booking within 3rd party websites. You will be workingwith our sales team to speedily resolve exalloc requests to helpconvert bookings in a timely manner. You will be working alongsidethe product teams to ensure that the UK based operating officeprocesses are performed accurately and on time. You will workalongside the data loading team and will update inventory recordsas required from hotel updates such as stopsales.

  • Ensuring clear and concisesupport and communications to our suppliers and internal teams in atimely manner
  • Providing effective communicationof the booking status with eachsupplier
  • Dealing with queries from oursuppliers
  • Amending the data set up when in anoperational mode after initial inventoryload
  • Dealing with stops sales and providingsuppliers with the booking information querying high volume stopsale suppliers
  • Maintenance of the messagingsystem reservations messages and timelimits
  • Assisting Reservations with ad hoc roomrequests
  • Booking the prebookable holiday extrasin websites and updating Mythos bookings with appropriate referencenumbers and details
  • Supporting other area ofthe business as and when required
  • Discussingissues with contractors to limit futureproblems

Am I the right person We arelooking for your application todemonstrate:

  • Experience ofprioritisation and time managementskills
  • Confidence and good communicationskills
  • Methodical accurate andnumerate
  • Able to use Excel to an intermediatestandard
  • Accuracy and attention to detail isrequired as you will be responsible for updating data on a livesystem
  • The ability to work under pressure anddeal with difficult situations and the ability to see your waythrough a problem
  • Time management understandingof how to prioritise key tasks demands and deadlines based on howthe business works
  • Being flexible with yourtime to allow for peak and quiet periods to keep ahead of demandand work load
  • Excellent communication skillsallowing you to be confident and when dealing with overseassuppliers
  • An understanding of processes withthe ability to see end to endtasks

Sustainability and responsibletourism is at our core and our values will be close toyour heart.

Diversity is to be celebrated. Lifewould be dreary and change would be slow if we all thought the sameway. We challenge our ideas each other and our business partnersalways with respect and kindness.

Inghams& Santas Lapland are apart of Hotelplan Group awellestablished and diverse family of specialist tour operatorswith a long tradition of developing and operating marketleadingexperiences. The family comprises ski and walking holidays withInghams and Santas Lapland; adventure travel with ExploreWorldwide; and selfguided expertsInntravel.

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