Travel Sales Consultant

6 months ago

Farnborough, United Kingdom Hotelplan Full time

**Are you passionate about travel and dedicated to delivering exceptional customer service? Do you thrive in a fast-paced environment and enjoy working as part of a supportive team? If so, Hotelplan UK is looking for someone like you to join our family of specialist tour operators**

**Who are we?**

Hotelplan is a leading pan-European travel group headquartered in Switzerland, owned by Migros, the renowned Swiss co-operative retailer. In the UK, Hotelplan operates as a well-established and profitable family of specialist tour operators, including Inghams, Esprit Ski, and Santa's Lapland, all based in Farnborough.

At Hotelplan, we uphold high standards of quality and service, ensuring that our discerning and loyal customers have unforgettable holiday experiences. Sustainability and Responsible Tourism are at the core of our values, and we are passionate about creating a positive impact on the environment and society.

**Our vision -**"_To be the most loved travel company in our markets, famous for customer experience and sustainable travel_".

**What will you be doing?**
- Striving to exceed individual and team performance targets and KPIs.
- Developing a deep understanding of our brands' services to effectively communicate the features and benefits of our products.
- Resolving issues and challenges during the booking process, ensuring a smooth and satisfactory experience for customers.
- Tailoring holiday options to meet the unique requirements of guests and travel agents.
- Enhancing customers' holiday experience by offering additional holiday extras.
- Collaborating closely with team members to foster a strong team ethic.
- Making outbound calls to existing customers and proactively pursuing leads to generate sales.
- Responding promptly and effectively to sales enquiries.
- Keeping informed about our competitors to maintain a competitive edge.
- Providing an end-to-end guest experience, ensuring customers feel cared for and valued.

**What experience do you need?**
- Passion and interest in travel
- Proactive and positive attitude
- Hard-working, with excellent attention to detail
- Committed to providing excellent customer service
- Possess a good telephone manner and strong communication skills
- Professional, friendly, approachable, and a good team player
- Desire to develop a career within a large travel business
- Previous experience in a customer-facing environment
- Strong computer and numeracy skills
- Flexibility to meet business and customer demands
- Experience in travel or resort-based environments (desirable)
- Keen interest in walking or winter sports (desirable)

**Our Values**

We **love** what we do
- we are passionate travel people and take pride in serving our customers

We are **courageous**:

- in our goals and ambitions, acting fast to adapt, innovate and have a learning mindset

We **trust** each other
- we are reliable, fair and transparent, empowering our people to do what is right

We are **strongest** as a team
- achieving our goals together, helping each other and celebrating our wins together

We do the **right** thing
- acting responsibly towards our environment, the planet, society and our business. Taking ownership of the impact of our actions.

**Our Benefits**

Work life balance is important to us at Hotelplan and so we are open to discussion on working hours. We care about your output not when you do it. We offer both home and office working opportunities.

You will start with 25 days holiday a year - this rises by 1 day per year to 30 days after 5 years with the company. You also get UK bank holidays. There is the option to 'buy’ additional holiday leave if you need more time off

Pension scheme and life assurance.

Bonus eligibility based on company performance each year.

A 50% holiday discount scheme on holidays across the Hotelplan range. Everything from adventure tours to ski holidays.

A healthcare cashback scheme that allows you to claim back money on a number of healthcare costs - including dental treatments and optician costs.

2 volunteer days a year.

A bar and games room at HQ.

Rail season ticket loans available. Electric car scheme in the very near future with charging points at work.

We subscribe to the 'Cycle to Work’ scheme.

Employment Assistance Programme - a 24/7 helpline offering practical and emotional support for a whole range of issues.

**Job Types**: Full-time, Part-time, Fixed term contract, Temp to perm
Contract length: 6 months

**Salary**: £21,255.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Flexitime
- Free fitness classes
- Free flu jabs
- Health & wellbeing programme
- Paid volunteer time
- Referral programme
- Sick pay
- Work from home

Schedule:

- Flexitime
- Overtime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay

Work Location: Hybrid remote in Farnborough

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