Customer Service Consultant- German speaking

4 months ago


Leeds, United Kingdom Burberry Limited Full time

Reporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals. 

 

KEY RESPONSIBILITIES

  • Delivering World Class, Luxury Customer Service through all channels
  • Taking ownership of all customer cases to conclusion and provide timely updates to clients
  • Update all records and systems to ensure the best follow up experience for customers
  • Provide elevated experience through ECE on all contacts 
  • Develop and maintain product knowledge and passion for the Burberry product.  Be a brand ambassador and be able to style, link sell and create opportunities to delight customers through personalised solutions
  • Create long-term customer relationships and retain customers through clientelling activities including outreach, follow up and appointment booking adding growth and revenue opportunities
  • Manage own client book and ensuring regular and timely personalised conversations with clients
  • Use empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues 
  • Use knowledge systems and product detail to suggest Aftercare services and build loyal customer base
  • Use all systems to capture customer detail accurately for case management 
  • Work within strict data protection policies
  • Keep customer profiles and contact information up to date and look for opt-in opportunities

 

PERSONAL PROFILE

  • Must be able to speak fluent German and English.
  • Passion for delivering amazing service to customers
  • Ambassador for brand and product
  • Excellent verbal and written communication skills.
  • Able to work collaboratively.
  • Demonstrates initiative through proactive approach.
  • Demonstrates a positive attitude.
  • Resilience to overcome difficult conversations
  • Strong understanding of Customer Service needs and Customer (both internal and external) priorities.
  • Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision.
  • Excellent organisational skills with an ability to deal with conflicting priorities with ease
  • Ability to project an approachable and professional image   


  • Leeds, United Kingdom Burberry Full time

    Burberry’s Customer Service teams sit at the heart of our luxury customer experience, delivering a personalised world-class service through expert product knowledge and a genuine passion to cultivate relationships. We are currently looking for service-driven individuals to join us as Consultants where you will be at the forefront of our iconic brand,...

  • Customer Care

    1 month ago


    Leeds, United Kingdom MKJ Ignite Full time

    Customer Care (German Speaking) Remote (monthly in office team meetings) Salary £28k - £33k EMI Scheme MKJ Ignite are very happy to be working with Hunter & Gather who are an ancestrally inspired cross-category lifestyle brand dedicated to creating clean, nutrient-dense food and supplements. They provide products free from refined sugar, grains and seed...

  • Data Analyst

    1 month ago


    Leeds, United Kingdom Simpson Judge Ltd Full time

    Data Analyst - German Speaking | Remote | UK based | £55,000We have partnered with a UK leading supply chain/logistics client. They are looking for a German speaking Data Analyst to work remotely, travelling to London once a month.You will lead the development and delivery of business insights, utilising prescriptive and predictive analytics to drive...


  • Leeds, Leeds, United Kingdom Elevation Recruitment Careers Full time

    About Us: Elevation Recruitment Careers are currently working in partnership with a global firm based in the Leeds area to find a German Speaking Credit Controller. As a Credit Controller, you will be responsible for ensuring timely payment from clients by sending reminders and following up on overdue invoices.Job Summary:Responsible for managing customer...


  • Leeds, United Kingdom Marks Sattin Full time

    Marks Sattin are currently working with a Leeds Centre based professional Services for the role of German/Spanish Speaking Credit Controller! For this role, they will pay up to £28,000 and also offer hybrid working (2 days in the office per week). They also work a 35-hour working week! Responsibilities of the role include: - Communicating with clients...

  • German Teacher

    2 months ago


    Leeds, United Kingdom Protocol National Limited Full time

     Part-Time German Teacher Wanted for One-on-One Instruction!Location: LeedsHours: 3 hours per weekSalary: £20 - £35 per hour Are you a passionate German speaker eager to share your language skills with a learner? We are seeking an enthusiastic German Teacher to provide one-on-one instruction, speaking solely in German. This is a unique opportunity to...


  • Leeds, Leeds, United Kingdom Elevation Recruitment Careers Full time

    Job Title: German Speaking Credit ControllerDescription: We are seeking an experienced Credit Controller with German language skills to join our team in Leeds. As a Credit Controller, you will be responsible for managing customer payments, resolving any issues that may arise, and working closely with the sales team to ensure timely payment.About the Company:...


  • Leeds, United Kingdom Bonbon Languages Full time

    Job Title: Internal Sales Executive - German MarketLocation: Could be remote based in South Leeds (Onsite, 5 days a week preferred)Benefits: Flexible working hours, healthcare cash plan, holiday purchase scheme, employee recognition awards, and more.About the Company:A global leader in dental manufacturing with a robust presence across the European, US, and...


  • Leeds, United Kingdom connective3 Full time

    connective3 is a fast growing performance marketing agency with specialisms in SEO, Data Science, Content Marketing, and Paid Media. We have huge growth plans in the international space and are already making our name known in the DACH region with plans to grow even further in the region. Due to client wins we have a exciting opportunity for a German...


  • Leeds, United Kingdom SharkNinja Full time

    Our purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.JOB...


  • Leeds, Leeds, United Kingdom Elevation Recruitment Careers Full time

    Job Description: We are currently working in partnership with a global firm based in the Leeds area who are looking to appoint a German Speaking Credit Controller into their busy team. As a key member of the finance team, you will be responsible for chasing outstanding payments via email and telephone, allocating incoming payments, dealing with queries,...


  • Leeds, United Kingdom Burberry Full time

    At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...

  • Creative Team Leader

    7 months ago


    Leeds, United Kingdom Williams Lea Full time

    Creative Team Leader (German speaking) **Salary**: £39,938 per annum plus company benefits Location: Leeds, LS10 1AB Contract: Full Time, Permanent Shifts: 37.5 hours per week, Monday - Friday, 9am-5pm with 30 minute unpaid break Work model: Hybrid, this will be discussed in more detail at interview stage Williams Lea seeks a Creative Team Leader to...


  • Leeds, Leeds, United Kingdom Burberry Full time

    Job OverviewBecoming a High-End Customer Experience Professional at Burberry means delivering exceptional luxury customer service through various channels. You will be responsible for taking ownership of all customer cases to their conclusion, ensuring timely updates of records and systems, and providing elevated experiences via every contact. A key aspect...


  • Leeds, United Kingdom Verint Full time

    ***Must be fluent in German***Role Purpose Our German speaking Customer Success Manager (CSM) is a trusted advisor for Verint customers, working with customer influencers and decision makers to achieve overall business objectives through the utilization of Verint products. The CSM will cultivate client loyalty and satisfaction by bridging organizational and...


  • Leeds, Leeds, United Kingdom Michael Page Full time

    A dynamic global law firm in Leeds is seeking an experienced professional to fill the role of German Billing and Revenue Coordinator.This is an exceptional opportunity for individuals who wish to advance their careers in a supportive and challenging environment.Job SummaryThe successful candidate will be responsible for:Managing client billing and...


  • Leeds, United Kingdom Medisoft Full time

    **ABOUT US** Medisoft is the UK’s leading provider of software for hospital Ophthalmology services and private eye clinics. Our main product, Medisoft Ophthalmology, is used routinely at over 90 hospitals worldwide to help clinical teams assess vision defects and save sight. Our innovative new Electronic Medical Record (EMR) system, mediSIGHT® is used by...

  • Customer Service Agent

    7 months ago


    Leeds, United Kingdom PerfectDraft Ltd Full time

    **Shifts available** **Part Time - 16.5 hours: 3 evening shifts 5:45pm-9pm and one weekend shift 9-5.** **This role requires immediate start date.** **Who is PerfectDraft**: PerfectDraft is the ultimate home Beer experience. Our machine cools beer to a perfectly-chilled consistent temperature. There are more than 40 beers available to serve with...


  • Leeds, United Kingdom IMSM Full time

    Unlock Your Potential with IMSM: Join the Leaders in ISO Excellence!Are you ready to be a vital force in a company that defines excellence globally? At IMSM (International Management Systems Marketing). We stand at the forefront as ISO specialists, delivering world class consultancy services and standards to organizations around the world. Now, we're...


  • Leeds, United Kingdom medisoft Full time

    **ABOUT US** Medisoft is the UK’s foremost supplier of electronic records for ophthalmology and our vision is to transform the practice of ophthalmology by means of advanced technology. Our systems provide for every aspect of ophthalmic assessment and treatment. They provide paperless working to allow instant access to patient information from any...