Creative Team Leader

5 months ago

Leeds, United Kingdom Williams Lea Full time

Creative Team Leader (German speaking)

**Salary**: £39,938 per annum plus company benefits

Location: Leeds, LS10 1AB

Contract: Full Time, Permanent

Shifts: 37.5 hours per week, Monday - Friday, 9am-5pm with 30 minute unpaid break

Work model: Hybrid, this will be discussed in more detail at interview stage

Williams Lea seeks a Creative Team Leader to join our team

Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide, who provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

The Team Leader will be responsible for day to day management of the Creative Services Team. Responsible for overall management and acting as first point of contact for client liaison, you will build great working relationships and actively manage larger projects coming into the team.

Key responsibilities
- Be the primary contact for Creative service for clients (UK & Germany) and liaison with offshore team
- Produce weekly/monthly client reports
- Promoting services within the bank and seeking out opportunities
- Ensuring a co-ordinated workflow between all of the disciplines within the unit and with external suppliers where appropriate
- Prioritising jobs, scheduling projects into the department, monitoring work in process and work schedule ensuring we are following through on commitments we have made to the client
- Ensuring that all jobs are completed within the agreed timeframe and renegotiating deadlines with the client as necessary
- Project management of complex projects within the unit in conjunction with team
- Ensure time tracking is entered onto ENGAGE accurately and enables service costs to be internally recharged, hours to be tracked and reported on
- First level of resolution for complaints/issues raised by clients
- Monitor and ensure offshore team manage client communications effectively
- Act as an ambassador for Williams Lea with both external and internal clients
- Take ownership for department procedures and processes
- Facilitate the sharing of knowledge and training within team
- Manage the overall effectiveness of the teams performance
- Support Account Director to recruit and select key personnel as appropriate
- Undertake on/offboarding WL employees in client system
- Act as a role model by acting in a professional manner and having a positive attitude at all times
- Coach and manage the performance of team as appropriate to maximise their potential
- Manage your own time effectively on numerous client projects as well as service projects at the same time
- Assist in identifying and delivering opportunities to grow service
- Liaise with clients IT to ensure software updates and connectivity are managed appropriately to ensure service continuity

Personal attributes
- Must be fluent in German
- Experienced people manager with proven track record of excellent client facing skills and good interpersonal and communication skills
- Strong background in Presentations and Creative work
- Advanced knowledge of Microsoft PowerPoint, Word, Excel, Photoshop, Illustrator and the Adobe creative suite
- Possess great attention to detail and a critical eye for accuracy, with a ‘right first time’ attitude
- Able to identify, challenge and implement best practice
- Good organisational skills, so that work can be prioritised and resources effectively managed
- Able to work under pressure and to tight deadlines, showing delivery focus, as wells as adaptability and flexible approach

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

- 25 days holiday, plus bank holidays
- Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects

Equality and Diversity

.

  • Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Creative Support Full time

    Job Title: Team LeaderWe are seeking an experienced and compassionate individual to join our team as a Team Leader. As a key member of our care team, you will be responsible for leading the provision of care to a defined group of service users and staff working at Hall Lane in Cookridge.Key Responsibilities:Coordinating the delivery of care to meet the...

  • Team Leader

    3 weeks ago

    Leeds, Leeds, United Kingdom Creative Support Full time

    Job Title: Team LeaderWe are seeking an experienced and compassionate individual to join our team as a Team Leader. As a key member of our care team, you will be responsible for leading the provision of care to a defined group of service users and staff working at Hall Lane in Cookridge.Key Responsibilities:Coordinating the delivery of care to meet the...

  • Team Leader

    1 day ago

    Leeds, United Kingdom Creative Support Full time

    We have an exciting opportunity for a positive and professional individual, who enjoys supervising and coaching staff alongside providing great care and support in promoting independence.We are seeking an experienced person for the role of Team Leader with a strong work ethic who can share our vision of providing a person-centred, strengths-based service...

  • Creative Designer

    15 hours ago

    Leeds, Leeds, United Kingdom Twilo Creative Full time

    Job DescriptionWe're seeking an accomplished designer to enhance our creative team with innovative and forward-thinking designs.Key responsibilities include creating visually stunning websites, UI layouts, and branding projects. You will work closely with clients to understand their needs and deliver high-quality designs that meet their expectations.As a...

  • Digital Creative Lead

    3 days ago

    Leeds, Leeds, United Kingdom Twilo Creative Full time

    We're seeking an accomplished Senior Digital designer to join our vibrant creative team at Twilo Creative. Our agency is a well-established and rapidly expanding company, boasting an impressive decade-long presence in the market, delivering projects of the highest caliber across design, web, and marketing services.Our creative studio thrives on the synergy...

  • Freelance Creative Coordinator

    4 months ago

    Leeds, UK, West Yorkshire, United Kingdom Profiles Creative Full time

    Our client is a global FMCG brand whose brand and creative team has gone from strength to strength in recent years. This role is initially a six month contract with the view to extend.The Freelance Creative Coordinator will be integral part of the brands creative studio. This role ensures that all marketing and creative content is efficiently managed, easily...

  • Accommodation Office Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Creative Support Full time

    Job Title: Accommodation Office Team LeaderWe are seeking a highly skilled and experienced individual to join our team as an Accommodation Office Team Leader. As a key member of our team, you will be responsible for supervising and coaching staff, providing exceptional care and support to our service users, and promoting independence.Key...

  • Accommodation Office Team Lead

    3 weeks ago

    Leeds, Leeds, United Kingdom Creative Support Full time

    Job Title: Accommodation Office Team LeaderWe are seeking a highly skilled and experienced individual to join our team as an Accommodation Office Team Leader. As a key member of our team, you will be responsible for supervising and coaching staff, providing exceptional care and support to our service users, and promoting independence.Key...

  • Team Leader

    5 months ago

    Leeds, United Kingdom Inspire North Full time

    **Join our team as a Team Leader at NHS Hub!** As Team Leader, you will be able to establish and maintain positive relations with partners, staff, and other service providers. You’ll also lead and guide the team offering management support and supervision. You’ll be an effective link between services and will ensure for a smooth experience for all...

  • Team Leader

    4 months ago

    Leeds, United Kingdom Flying Tiger Copenhagen Full time

    **Team Leader for 24 hrs a week. Permanent role at Leeds White Rose store.** We are looking for a dedicated and enthusiastic Team Leader to join our store at Flying Tiger Copenhagen Leeds White Rose! They get to be part of our unique concept and help us create an atmosphere that's second to none. Join us and be a part of a company that's passionate about...

  • Creative Team

    5 months ago

    Leeds, United Kingdom Craft Agency LTD Full time

    **The Company** This full-service agency is all about branding and content - with an enviable reputation for their award-winning work, they have collaborated with some of the biggest and most successful names out there! They well and truly love what they do here, so we’re confident this is the perfect place for someone looking to sink their teeth into a...

  • Creative Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled and experienced Creative Team Manager to join our Brand & Creative Team at Yorkshire Building Society. As a key member of our team, you will be responsible for leading, inspiring, and supporting our talented in-house Creative Team, as well as collaborating with external design agencies to deliver creative...

  • Creative Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled and experienced Creative Team Manager to join our Brand & Creative Team at Yorkshire Building Society. As a key member of our team, you will be responsible for leading, inspiring, and supporting our talented in-house Creative Team, as well as collaborating with external design agencies to deliver creative...

  • Creative Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled and experienced Creative Team Manager to join our Brand & Creative Team at Yorkshire Building Society. As a key member of our team, you will be responsible for leading, inspiring, and supporting our talented in-house Creative Team, as well as collaborating with external design agencies to deliver creative...

  • Creative Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled and experienced Creative Team Manager to join our Brand & Creative Team at Yorkshire Building Society. As a key member of our team, you will be responsible for leading, inspiring, and supporting our talented in-house Creative Team, as well as collaborating with external design agencies to deliver creative...

  • Creative Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled and experienced Creative Team Manager to join our Brand & Creative Team at Yorkshire Building Society. As a key member of our team, you will be responsible for leading, inspiring, and supporting our talented in-house Creative Team, as well as collaborating with external design agencies to deliver creative...

  • Creative Team Lead

    4 weeks ago

    Leeds, Leeds, United Kingdom Yorkshire Building Society Full time

    About the RoleWe are seeking a highly skilled and experienced Creative Team Manager to join our Brand & Creative Team at Yorkshire Building Society. As a key member of our team, you will be responsible for leading, inspiring, and supporting our talented in-house Creative Team, as well as collaborating with external design agencies to deliver creative...

  • Senior Creative Team

    5 months ago

    Leeds, United Kingdom IMA-HOME Full time

    IMA-HOME Life Hybrid and flexible working policy Career development opportunities with dedicated L&D budget Competitive salary Healthcare Cash Plan A working environment that champions ED&I Disability Confident Accredited employer Careers after Babies partner and Menopause Workplace Pledge employer Pension scheme Cycle to work scheme Employee...

  • Team Supervisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Creative Support Full time

    Job Title: Team LeaderWe are seeking an experienced and professional individual to join our team as a Team Leader. As a Team Leader, you will be responsible for supervising and coaching staff, providing great care and support in promoting independence.Key Responsibilities:Supervise and coach staff to ensure they are providing high-quality care and...

  • Team Supervisor

    4 weeks ago

    Leeds, Leeds, United Kingdom Creative Support Full time

    Job Title: Team LeaderWe are seeking an experienced and professional individual to join our team as a Team Leader. As a Team Leader, you will be responsible for supervising and coaching staff, providing great care and support in promoting independence.Key Responsibilities:Supervise and coach staff to ensure they are providing high-quality care and...