Customer Service Consultant- French Speaking
4 months ago
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
**JOB PURPOSE**:
Burberry’s Customer Service teams sit at the heart of our luxury customer experience, delivering a personalised world-class service through expert product knowledge and a genuine passion to cultivate relationships.
We are currently looking for service-driven individuals to join us as Consultants where you will be at the forefront of our iconic brand, provided with extensive training on our products and luxury service delivery.
You will be based in our office in Leeds city centre - a centre of excellence for Burberry that brings together shared service teams from UK and Europe.
**RESPONSIBILITIES**:
- Delivering World Class, Luxury Customer Service:
- As the Customer Service Consultant you are the human face of the digital Burberry customer experience, connecting across the business to fulfil every customer need.
- You will be as helpful as possible by taking ownership of each customer journey, resolving cases through accurate, appropriate and personalised solutions that enhance brand loyalty.
- By demonstrating passion for the brand and expert product knowledge you will encourage customers to personally experience the style, look and quality of Burberry products.
- You will use your empathy and intuition to anticipate and understand customers’ needs, persevering to resolve service or product related issues with specialist after-sales knowledge
- You will be an enthusiastic advocate for the brand, using your knowledge to cultivate relationships that enhance brand loyalty and actively contribute to increased sales revenue
- You will contribute towards the efficient running of the customer service department and play a key role in achieving the contact centre service level targets.
- Using a range of systems and digital tools, you will ensure that the relevant administration is completed and distributed appropriately, in line with the departmental ways of working
- Accurately record customer details using computer based and paper based systems where necessary.
- You will ensure to operate in accordance with Burberry’s approved policies and processes, and in line with Company procedures to minimise loss.
- Carry out any additional duties as directed by the management team.
**PERSONAL PROFILE**:
- Fluent in both French and English
- Previous experience in customer service roles preferred.
- Available to work flexible shifts.
- Genuine interest and love for fashion and styling.
- Excellent interpersonal skills, team player.
- Organised, able to multi task and problem solve while working with pace.
- Natural, pleasant and confident attitude.
-
Customer Service Consultant- French speaking
3 weeks ago
Leeds, United Kingdom Burberry Full timeReporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals. KEY...
-
Customer Service Consultant- French speaking
4 weeks ago
Leeds, United Kingdom Burberry Limited Full timeReporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals. KEY...
-
Customer Service Consultant- French speaking
4 weeks ago
Leeds, United Kingdom Burberry Limited Full timeReporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service...
-
Customer Service Consultant- French Speaking
4 weeks ago
LEEDS, United Kingdom BURBERRY Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...
-
French Speaking Customer Experience Advisor
4 months ago
Leeds, United Kingdom Page Personnel Full timeA new exciting Permanent French Speaking Customer Experience Position! - Working for a growing business with excellent prospects!! **About Our Client**: Page Personnel have just registered a new exciting Permanent French Speaking Customer Experience Advisor Position in Leeds! The role would be working for a business that are going through a significant...
-
Customer Service Consultant- German speaking
3 weeks ago
Leeds, United Kingdom Burberry Full timeReporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals. KEY...
-
Customer Service Consultant- German speaking
4 weeks ago
Leeds, United Kingdom Burberry Limited Full timeReporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service goals. KEY...
-
Customer Service Consultant- German speaking
4 weeks ago
Leeds, United Kingdom Burberry Limited Full timeReporting to the Customer Service Team Leader, the Customer Service Consultant is responsible for delivering Burberry customers with a unique, luxury experience through multichannel contacts and clienteling and to end case management. This will drive high customer satisfaction, retention and revenue to contribute to the wider Customer Service...
-
Customer Service Consultant- German Speaking
4 weeks ago
LEEDS, United Kingdom BURBERRY Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...
-
Logistics Coordinator
1 month ago
Leeds, United Kingdom SharkNinja Full timeOur purpose is to positively impact people’s lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they do.JOB...
-
Logistics Coordinator French Speaking
4 months ago
Leeds, United Kingdom SharkNinja Full timeOur purpose is to positively impact people's lives every day in every home around the world! We work very hard to provide our consumers with high-quality, exciting 5-star products that make life easier. We thrive on passion and innovation and are looking for great people, with great ideas, who want to build the next big thing and develop while they...
-
HR Operations Coordinator- French Speaking
3 months ago
Leeds, United Kingdom Burberry Full timeAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an environment...
-
Customer Service Consultant- German Speaking
6 months ago
Leeds, United Kingdom Burberry Full timeBurberry’s Customer Service teams sit at the heart of our luxury customer experience, delivering a personalised world-class service through expert product knowledge and a genuine passion to cultivate relationships. We are currently looking for service-driven individuals to join us as Consultants where you will be at the forefront of our iconic brand,...
-
Incident Coordinator
4 months ago
Leeds, United Kingdom TransUnion Full timeTransUnion's Job Applicant Privacy Notice **What We'll Bring**: CyberScout is seeking a Incident Coordinator who will be responsible for working closely with consumer and breach clients, providing Client and Customer service, proposals, contracts, implementation and administration of breach services, and support clients throughout the process. **What...
-
Customer Service Ambassador
2 weeks ago
Leeds, Leeds, United Kingdom Burberry Limited Full timeAs a key member of the Burberry Customer Service team, the Customer Service Consultant plays a vital role in delivering exceptional, personalized experiences to our discerning customers. Reporting to the Customer Service Team Leader, this individual will be responsible for managing customer cases from start to finish, ensuring timely updates and resolutions...
-
Customer Service Ambassador
2 weeks ago
Leeds, Leeds, United Kingdom Burberry Limited Full timeAs a key member of the Burberry Customer Service team, the Customer Service Consultant plays a vital role in delivering exceptional, personalized experiences to our discerning customers. Reporting to the Customer Service Team Leader, this individual will be responsible for managing customer cases from start to finish, ensuring timely updates and resolutions...
-
Customer Service Ambassador
3 weeks ago
Leeds, Leeds, United Kingdom Burberry Limited Full timeAs a key member of the Burberry Customer Service team, the Customer Service Consultant plays a vital role in delivering exceptional, personalized experiences to our discerning customers. Reporting to the Customer Service Team Leader, this individual will be responsible for managing customer cases from start to finish, ensuring timely updates and resolutions...
-
Customer Service Ambassador
3 weeks ago
Leeds, Leeds, United Kingdom Burberry Limited Full timeAs a key member of the Burberry Customer Service team, the Customer Service Consultant plays a vital role in delivering exceptional, personalized experiences to our discerning customers. Reporting to the Customer Service Team Leader, this individual will be responsible for managing customer cases from start to finish, ensuring timely updates and resolutions...
-
Digital Partnerships Assistant
4 months ago
Leeds, United Kingdom ICS Full timeLooking to kickstart your career in Digital Marketing? We have a fantastic opportunity available for a French-speaking Digital Partnerships Assistant, sitting within the Off-Page SEO team at ICS-digital. About the role: - Casual role - up to 20 hours per week (depending on business needs) - Salary: £10.50 per hour - As a Digital Partnerships Assistant,...
-
Credit Control
4 months ago
Leeds, United Kingdom Eversheds Sutherland Full timeRegion 1- EMEA - Practice group 1- International Operations - Office 1- Leeds - Position type 1- Permanent - Summary 1 - We are Eversheds Sutherland, a global law firm, with 5,000+ colleagues in more than 30 countries. We’re full service with deep niche and sector experience. Whatever challenge, wherever in the world, we’re equipped and ready to meet it....