Customer Service Administrator

3 months ago


Leeds, United Kingdom Smile White Holdings Ltd Full time

Smile White Lab is an industry leading dental lab based in Leeds. Our mission is to revolutionise an old fashioned industry, and bring it into the 21st century with a unique range of innovative, attainable, and affordable products, providing the best service to our customers and dentists. Through extensive scientific research, and a ground-breaking multi-million pound development project, we aim to make Smile White Lab the number one brand used by both dentists and the public, both in the UK and on a global scale.

**Responsibilities**:

- Speaking to customers day to day through their treatment
- Answer customer questions or queries
- Self managing your time undertaking administrative tasks
- Answering inbound calls as and when necessary
- Liaise with the B2B team who will speak to the dentist throughout the customer journey
- Taking down details and log on an internal system, whilst offering support to the wider business

Managing your workload queue and prioritising based on business requirement and direction.

What we are looking for:

- Experience in a Customer Service role previously.
- Excellent positive Telephone manner
- A positive attitude towards providing excellent customer service which exceeds customer expectations
- Adaptable to change and willing to embrace new ideas
- Ability to manage your own workload and meet necessary timescales
- Professionalism in their approach

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

Work Location: In person



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