Customer Service Administrator

5 months ago

Leeds, United Kingdom Leeds Parcel Company Full time

**Customer Service Administrator**

**Who are Leeds Parcel Company?**

Leeds Parcel Company is a unique logistics company - a truly independent carrier for all types of freight. The main difference between the Leeds Parcel Company and other freight handlers is the people you encounter in our organisation. They are long serving, highly trained and fully committed to providing “Total Customer Satisfaction” every hour of every day. We are looking to strengthen our Customer Service team with an experienced Customer Service Advisor

**Job Summary**:
**Reports To**:
Commercial Manager

**Key Responsibilities and Duties**:

- Provide a high level of customer service, being the first point of contact for customer queries
- Providing pro active reports to our customers.
- Making accurate notes and updates on all systems.
- Supporting your team with any administrative duties
- Ensuring you follow up on enquires in detail
- Working closely with the operation team, enhancing that customer experience.

**The above list is not exhaustive and you will be expected to perform any other duties that can reasonably be expected of this position.**

**Qualifications and Experience**:

- Previous experience in a fast paced transport industry advantageous
- Excellent administrative skills
- Flexible working approach
- Excellent telephone manner combined with professional and effective skills when responding in writing.

**Person Specification**:

- Punctual
- Competent in the use of: Warehouse/ Delivery Management Systems
- Excellent communication / listening skills
- Good interpersonal skills
- Ability to work under pressure, and to tight deadlines.

A good understanding of commercial awareness.
- Flexible approach to work

**Working Hours**:
This is a part time role Monday to Friday 17:00 - 21:00

**Health and Safety**:

- You are responsible for all aspects of health and safety of yourself and others.
- Work alongside the Health and Safety Manager to ensure a safe working environment for yourself and others.

**Note**:
The Company reserves the right to vary or amend the duties and responsibilities of the post holder at any time, after consultation, according to the needs of the business.

**Job Types**: Part time, Permanent

**Job Types**: Part-time, Permanent

Pay: £11.50 per hour

Expected hours: 20 per week

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (required)

Work Location: In person

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