Customer Service Administrator

18 hours ago


Leeds, United Kingdom Johnsons Hotel Linen Full time

**Customer Service Administrator - Leeds**

**Location**:Leeds, LS27

**Job Type**:Permanent

Salary £22k

We are looking for a highly versatile, professional, self-motivated and driven individual, who will be working as part of a small customer service team helping to support the smooth running of our Leeds site.

**The Company**:
Johnsons Hotel Linen, which specialises in supplying the corporate 4 star market and the budget hotel sector is seeking a talented individual to take on the role of Customer Service Administrator in a busy and challenging environment.

**The role will involve**:

- To answer incoming calls from our existing customers;
- To create outbound calls to our existing customers;
- To deal efficiently with customer queries, liaising with relevant internal departments on a timely basis
- Liaise closely with customers and be involved in possible face to face meetings on occasions;
- To update and process orders, ensuring accurate data is recorded onto the in-house computer system
- General administration and office duties
- Regular communication with the transport department, re: deliveries, schedule and documents
- Logging all customer contact on the CRM system;
- Saturday working approx. once a month on a rota basis (day in lieu given)

You must enjoy working as part of a team and will be able to demonstrate excellent communication skills gained within a customer service environment. Good numeracy and excel skills are a must for this role as are IT literacy in Word and Excel and an aptitude for learning new IT systems.

**Benefits**:

- Referral Scheme payment of £1000 for HGV drivers and Engineers
- Referral Scheme payment of £500 for Production Operatives and Loaders
- Thorough onboarding training and induction programme
- Deliver the appropriate training to enable you to do your job to the very best of your ability aligned with business expectations
- Employee Assistance Programme
- Pension scheme
- Free Life Assurance - 1 x annual salary

SAYE scheme

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

**Benefits**:

- Life insurance
- On-site parking
Schedule:

- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)
**Experience**:

- customer service: 1 year (preferred)
Work remotely:

- No



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