Customer Service Administrator
3 days ago
Calling all Customer Service Administrators
We have fantastic opportunities available across a dynamic and broad variety of customer service teams here at Zenith
This is a great opportunity for anyone looking to expand on their experience within an award-winning market leader in the fleet industry.
This position entails a high degree of phone based customer service, as well as a proven ability to manage detailed and crucial administrative tasks.
Previous experience within a Customer Service based role is key, but of equal importance are confidence, a positive attitude, and being a great team player.
**Responsibilities include;**
- Working within a team of people dealing with day to day contact with drivers. Interactions/tasks include (but are not limited to):
- general queries
- placing orders
- pricing amendments
- service and MOT bookings,
- Scheme and policy queries
- Work closely with the wider team to continuously improve the quality of our service to the customer
- Update and maintain our customer database, managing key information where required
- Keep the driver up to date in the status of their query / booking taking ownership from the initial contact through to closure
- Processing services, MOT's, repair bookings and other in life events for our fleet
**Benefits include;**
- Competitive salary
- Annual bonus
- 25 days annual holiday with buy/sell options available
- Annual birthday leave
- 6.25% contributory pension scheme
- Discounted gym membership
- Tech schemes
- Referral scheme
**Job Types**: Full-time, Permanent
Application question(s):
- Please confirm your salary expectations?
**Experience**:
- Administrative: 1 year (required)
- Customer Service: 1 year (required)
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