Clinical Support Team Administrator

4 weeks ago


Ipswich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Job summary

An exciting opportunity has arisen for a Band 3 Clinical Administrator on a part time basis to join the MSNAP AccreditedCommunity Memory Assessment service.

The Memory Assessment Service East (CMAS) is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate care throughout their memory assessment will work within a full MDT which includes nurses, OTs, support workers, a Consultant Psychiatrist and Clinical Psychology, and which is well supported by admin.

The service is proud of being dynamic, responsive and proactive to the changing needs of the local population and its service users.

The team is currently embracing the opportunity to be part of a Suffolk-wide Memory Assessment Service offer wherein services in both East and West Suffolk are aligned and accredited to the same standard of quality of care. A rebrand of these services over the coming year as the Suffolk Dementia Assessment Services is currently in the works, making this a fantastic time to be part of the development of this ambitious new plan.

Main duties of the job

The post holder will work closely with the Senior Clinical Administrator to ensure admin provision is effective in supporting the service needs.

You must possess excellent time management skills, a positive and flexible approach and be able to remain calm and responsive under pressure.

You will need to be able to demonstrate your communication, prioritisation and administration skills as well as your knowledge of IT systems.

The post holder will be required to input and update the patient record system (SystmOne) which will include accepting referrals and dischargingpatients as directed by the clinical team.

Will be completing general administration tasks such as answering telephone calls, bookingappointments, scanning, ordering of leaflet/stationary and sending letters.

Excellent knowledge and experience of using Microsoft Office including Word, PowerPoint, Excel and Outlook to create and maintaining servicedocuments.

Knowledge and experience of using SystmOne is beneficial.

If you are motivated, compassionate, a good team player and keen to make a difference to the lives of people experiencing memory problems then we want to hear from you.

About us

Benefits included with this role are:

NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) staff physio service NHS discounts and many more.

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing their experiences and learning from each other.

Job description

Job responsibilities

You should have good communication, inter-personal skills and full commitment to the care and wellbeing of patients. This post requires a confident, level-headed individual who can support a busy service in responding to changing priorities and delivering accurate work within tight deadlines.

If you are motivated, compassionate, a good team player and keen to make a difference to the lives of people experiencing memory problemsthen we want to hear from you.

Person Specification

Skills

Essential

Interpersonal skills including taking a proactive diplomatic approach and ensuring confidentiality at all times.

Qualifactions

Essential

NVQ 3 Business Administration or equivalent or working towards NVQ 2 Customer Services or working towards.

Desirable

Knowledge of Trust electronic record system

Experience

Essential

Understanding and experience in a full range of secretarial procedures and systems gained through practice at intermediate level

Desirable

Working on own initiative with minimal supervision.

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