Clinical Team Administrator

3 weeks ago


Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

We have an exciting opportunity to work in a busy team in the Ipswich IDT.

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.

We provide administrative support to the Ipswich IDT clinical teams including minuting meetings; answering calls; sending letters; and keeping Lorenzo up-to-date, so good computer, keyboard and communication skills are essential to the role.

As a team we share and uphold the organisation's values in all that we do.

Provide world class administrative support to the clinical teams.

Take and process minutes for the teams.

Deal with telephone calls and general enquiries, and maintain an efficient message system coordinating with team members.

Deal with correspondence and communication liaising, prioritising and coordinating with the clinical teams.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Maintaining staff recording systems including annual leave, sick leave and Duty cover.

Liaising with maintenance and IT departments regarding problems/faults.

We promote and adhere to the workplace values of NSFT.

Our busy team reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By ‘living our values’ we will develop our Trust, our people, and continue to improve the quality of everything we do.

We provide an attractive and competitive package of benefits including generous holiday entitlement and compassionate sickness benefits, in addition to Staff Wellbeing services.

Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multidisciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.

Liaise in a professional manner with each member of the team, providing relevant information.

Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

Participate in ongoing audits and service development as directed by Line Manager.

Assist the Business Support Manager in relation to developing policies and procedures.

Provide training to administration staff as identified by line manager.

Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.

Provide induction, support and advice to new / temporary staff as identified by the line manager.

Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.

Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.

Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.

Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.

Provide cover for other administrative staff during holidays and sickness, across the Locality.

Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.

Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.

Be responsive, adaptable and flexible to working across the locality bases.

Undertake other appropriate duties as directed, being adaptable and flexible to service needs and changes across the locality.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

**Previous Applicants need not apply



  • Ipswich, United Kingdom Your World Healthcare Full time

    **Clinical Team Administrator** **Location**: Bury Saint Edmunds or Ipswich **Job Type**: Temporary **Duration of booking**: Expected to last up to three months with possible extension **Proposed start date**: ASAP **Sector**: Healthcare **Base: Hospital** **Band**: 3 **Pay Rates**:£10.81 to £11.00 paye inclusive per hour **Skills/Qualifications...


  • Ipswich, United Kingdom Your World Healthcare Full time

    **Clinical Team Administrator** **Location**: Ipswich and hybrid Ipswich posts can be hybrid working (some office attendance will be required) **Job Type**: Temporary **Duration of booking**: Expected to last up to three months with possible extension **Proposed start date**: ASAP **Sector**: Healthcare **Base: Hospital** **Band**: 3 **Pay...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports. Use electronic systems to input and access information as required by the clinical multidisciplinary team. Deal with and process all types of patient referrals liaising directly with General...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    We have an exciting opportunity to work in a busy team in the Ipswich IDT. We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service. We provide administrative support to the Ipswich IDT clinical teams including minuting meetings; answering call; sending letters; and keeping Lorenzo up-to-date, so...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...


  • Ipswich, United Kingdom NHS Professionals Full time

    **Job Title**: Clinical Team Administrator **Trust**:Norfolk & Suffolk NHS Foundation Trust **Location**:Walker Close, Ipswich, IP3 8LY **Pay Rates**:£12.45 per hour **Shift Patterns**:Monday - Friday 9am-5pm (37.5 hours per week) **Is business administration repetitive or boring?** It’s neither, this couldn’t be further from the truth, the NHS...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Band 3 Clinical Administrator on a secondment or fixed term basis to join the MSNAP Accredited Community Memory Assessment service. The Memory Assessment Service East (CMAS) is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and organisational skills? Can you effectively manage multiple tasks and priorities. The NDD pathway are looking to recruit a conscientious, calm and confident individual to become part of the Business Support Team. Our successful applicant will...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and organisational skills? Can you effectively manage multiple tasks and priorities. The NDD pathway are looking to recruit a conscientious, calm and confident individual to become part of the Business Support Team. Our successful applicant will...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Respond to the administrative needs of the service to ensure that the requirements of the organisation are met. DUTIES AND RESPONSIBILITIES Clinical Support Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets. Use electronic systems to input and access information as...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen for a Band 3 Clinical Administrator on a part time basis to join the MSNAP Accredited Community Memory Assessment service. The Memory Assessment Service East (CMAS) is nurse-led with a strong emphasis on multi-disciplinary team working to ensure that users of the service receive high quality, compassionate care throughout...


  • Ipswich, United Kingdom Your World Healthcare Full time

    **Clinical Support Team Administrator including Minute Taking** **Team**: Learning Disabilities and Autism Team **Location**: Ipswich **Parking**: Free limited parking **Job Type**: Temporary **Duration of booking**: This is expected to be 3 months and maybe longer **Proposed start date**: ASAP **Sector**: Healthcare **Base**:Office based **Band**:...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    An exciting opportunity has arisen to join our fantastic administration team based in Woodlands Unit, Ipswich as a clinical Team Administrator. This is ideal for someone who is interested in building on their current admin skills and experiencing a fast paced and interesting new challenge. The role with be to support the Crisis Pathway’s clinical teams...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Suffolk Rehabilitation and Recovery Service (SRRS), is a 24 hours service although this admin role will cover Monday to Friday between the core hours of 8am - 5pm. As the clinical team administrator, you will be an important part of the team providing excellent administrative support to the ward management team, medical and clinical staff. Patient care is...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality? If you have said ‘Yes’ to each of the above, then we might just have the role for you. We are seeking an...


  • Ipswich, United Kingdom Norfolk and Suffolk NHS Foundation Trust Full time

    Do you have excellent communications skills and a keen eye for detail? Can you effectively manage multiple tasks and priorities? Do you have experience of managing detailed complex information and maintaining a strong degree of confidentiality? If you have said ‘Yes’ to each of the above, then we might just have the role for you. We are seeking an...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

    Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk. At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Job summary Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and organisational skills? Can you effectively manage multiple tasks and priorities. The NDD pathway are looking to recruit a conscientious, calm and confident individual to become part of the Business Support Team. Our...


  • Ipswich, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

    Job summary Are you an administrator looking for a new and exciting opportunity? Do you have excellent communications skills and organisational skills? Can you effectively manage multiple tasks and priorities. The NDD pathway are looking to recruit a conscientious, calm and confident individual to become part of the Business Support Team. Our...