Clinical Team Administrator
7 months ago
We have an exciting opportunity to work in a busy team in the Ipswich IDT.
We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.
We provide administrative support to the Ipswich IDT clinical teams including minuting meetings; answering call; sending letters; and keeping Lorenzo up-to-date, so good computer, keyboard and communication skills are essential to the role.
As a team we share and uphold the organisation's values in all that we do.
Provide world class administrative support to the clinical teams.
Take and process minutes for the teams.
Deal with telephone calls and general enquiries, and maintain an efficient message system coordinating with team members.
Deal with correspondence and communication liaising, prioritising and coordinating with the clinical teams.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Maintaining staff recording systems including annual leave, sick leave and Duty cover.
Liaising with maintenance and IT departments regarding problems/faults.
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
Why work for us?We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.
Use electronic systems to input and access information as required by the clinical multidisciplinary team.
Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.
Liaise with clinical team members in relation to urgent referrals or other emergencies.
Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.
Take and process minutes for teams
Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.
Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.
Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.
Liaise in a professional manner with each member of the team, providing relevant information.
Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.
Participate in ongoing audits and service development as directed by Line Manager.
Assist the Business Support Manager in relation to developing policies and procedures.
Provide training to administration staff as identified by line manager.
Maintain own professional development portfolio and participate in appropriate training programmes and ensuring annual attendance for mandatory training.
Provide induction, support and advice to new / temporary staff as identified by the line manager.
Diary management as required for team members to include appointments / meetings, regular commitments to assist in organising the workload.
Ensure confidential information is retained and stored in line with Trust policy in an efficient and effective manner.
Use set procedures to undertake administrative and secretarial functions around legislative procedures i.e. Mental Health Act, Mental Capacity Act.
Attend and contribute to internal/external meetings relevant to the post as delegated by the line manager.
Provide cover for other administrative staff during holidays and sickness, across the Locality.
Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance.
Liaise with IT departments as delegated by line manager regarding problems / faults with electronic equipment etc.
Be responsive, adaptable and flexible to working across the locality bases.
Undertake other appropriate duties as directed, being adaptable and flexible to service needs and
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