Clinical Team Administrator

4 days ago


Ipswich, United Kingdom Norfolk & Suffolk Foundation Trust Full time

Norfolk and Suffolk NHS Foundation Trust provides child and adult mental health services, learning disability, wellbeing, older people's and eating disorder services across Norfolk and Suffolk.

At any one time, around 23,000 people in Norfolk and Suffolk are receiving care and attention from the Trust. We believe in whole life care - seeing people in the context of their whole lives, understanding the importance of good physical health, friends, family, spirituality, culture, home, work, education and a sense of purpose and achievement to experience good mental health.

Nearly 3,200 full and part-time practitioners care for our service users in hospitals, in the community and in their own homes, whilst an additional 900+ staff provide non-clinical support, including cleaning, delivering supplies, ward administration, information technology, human resources and financial services.

We are committed to delivering quality driven mental health services. Every individual makes a valuable contribution. We are proud of our staff who have been commended for the care they provide. Do you value working positively, respectfully and together? If so, we’d love you to join us

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JOB DESCRIPTION/PERSON SPECIFICATION

YOUR APPLICATION

**Job overview**:
We have an exciting opportunity to work in a busy team in the Ipswich IDT.

We are looking for an individual who is eager to learn and keen to deliver in both performance and customer service.

We provide administrative support to the Ipswich IDT clinical teams including minuting meetings; answering call; sending letters; and keeping Lorenzo up-to-date, so good computer, keyboard and communication skills are essential to the role.

As a team we share and uphold the organisation's values in all that we do.

**Main duties of the job**:
Provide world class administrative support to the clinical teams.

Take and process minutes for the teams.

Deal with telephone calls and general enquiries, and maintain an efficient message system coordinating with team members.

Deal with correspondence and communication liaising, prioritising and coordinating with the clinical teams.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Maintaining staff recording systems including annual leave, sick leave and Duty cover.

Liaising with maintenance and IT departments regarding problems/faults.

**Working for our organisation**:
Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

**Why work for us?** We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey. We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

**Why Norfolk and Suffolk? **The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

**Detailed job description and main responsibilities**:
Provide accurate, prompt and efficient secretarial/administrative support to the clinical multidisciplinary team which may include spreadsheets and reports.

Use electronic systems to input and access information as required by the clinical multidisciplinary team.

Deal with and process all types of patient referrals liaising directly with General Practitioners, clinical staff including medical staff from other areas.

Liaise with clinical team members in relation to urgent referrals or other emergencies.

Provide non-clinical information to patients and families, where necessary, including cancellation of appointments.

Take and process minutes for teams

Contribute to effective communication by liaising with internal and external parties and agencies as required on behalf of the team.

Deal with correspondence and communication liaising, prioritising and co-ordinating with the clinical team.

Deal with telephone calls and general enquiries and maintain an efficient message system coordinating with team members.

Liaise in a professional manner with each member of the team, providing relevant information.

Maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all internal and external customers.

Participate in ongoing audits and service development as directed by Line Manager.

Assist the Business Support Manager in



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